Forum Discussion

FrazerGregory-b's avatar
FrazerGregory-b
Community Member
8 months ago

Logging into Rise - Issue this morning

Hello
I'm having trouble logging into Rise since around 08:30 this morning.
Anyone else having issues.
All I get when it asks me to sign in is the following:

Hmm...

There was an error logging you in; please try again. You may need to clear your browser cache first.


I've done what it suggested three times and still nothing.
Any Articulate folk out there?
Rise 360
  • EricSantos's avatar
    EricSantos
    8 months ago

    Hello everyone,

    We appreciate your patience as we work on a resolution. Articulate web pages, including Rise 360, are now working normally.

    If you encounter any issues, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be more than happy to assist you!

  • ClairePregelj's avatar
    ClairePregelj
    Community Member
    8 months ago

    Still not working for me either. I was in first thing this morning (EST)

    When sent a direct link to a course being developed in RISE360, I can access that particular course, but if I try to get out of that course to go into another one, I am getting the same messages as everyone above has indicated.

    I have experienced the bad gateway message and the clear browser cache message

  • EricSantos's avatar
    EricSantos
    Staff
    8 months ago

    Hi everyone,

    I’m so sorry for the trouble! Rise 360 and other Articulate products have experienced some technical issues recently, and our team has identified the issue. 

    We’re pushing out a fix and will be monitoring it. We’ll continue to share updates on our status page, articulatestatus.com, and you can subscribe there to stay informed! Once we’re back up and running fully, we’ll also share an update within E-Learning Heroes as well.

  • EricSantos's avatar
    EricSantos
    Staff
    8 months ago

    Hello everyone,

    We appreciate your patience as we work on a resolution. Articulate web pages, including Rise 360, are now working normally.

    If you encounter any issues, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be more than happy to assist you!