Got this message when saving: The project file could not be saved. Your system appears to be low on memory. Please close any other programs and try again. I have 12GB RAM, 3GB used 8GB Free! What should I do, don't want to redo that whole section again... My project is 108 slides comprising of lots of quiz questions, 8 sections

This is very annoying. May have to switch to a more reliable software, unfortunately.

Try closing all other programs you have open, especially any browsers like FireFox. If there are any background processes or programs in the Systray that you can close, do that also. Be sure you are saving locally to your PC. If you can then save, then reboot after.

I had everything shut down, with 8GB ram free. Managed to get out of it by opening another instance of Storyline and copying everything across. Restarting the original instance they copying everything back, it then managed to save after been restarted. This looks like a bug as I had so much RAM left. Is there anywhere I can submit one? Thanks

http://www.ntcore.com/4gb_patch.php We used this...(not created by our team)...but after we had so many problems and wasted time with the low memory and "cannot save" issue, we researched and tried...after install, problem went away... AGAIN, not created by us or officially endorsed by our team..."its use at your own risk"

Christine, I stated in my post that the solution was not ours and it is to be used "at your own risk" I would ask all on the Articulate team...what else do you expect us users to do? wait for a release/update? I'm afraid you would see a lot really peeved customers if that was the case...we know updates are coming but we cannot wait, we have customers waiting on us... Love Sl, as do others here, we just need it to work...

Low on Memory?! Cant save! | Articulate

ChristineHendri
Former Staff
12 years ago

Hi Brad,

Sorry for the trouble. Are you able to open and work with any other files, or does this seem to be affecting all projects you open or create?

Thanks!
BradMeyerhoff
Community Member
12 years ago

I am having a similar issue. If I return to a file I created, I cannot publish, make changes to the player or even preview the whole project. I get a Low Memory error and to close other programs. I installed updated earlier this week and the issues appear to be happening since the update.

Thoughts?
ChristineHendri
Former Staff
12 years ago

Hi Dana,

First, can you tell me what version of Storyline you're using, please? To find this information, click on "Help" and "About Articulate Storyline".

If you're not running version 3 (1305.2012), please download and install the update using the link below:

Articulate - Storyline Update 3

Once you've finished installing the update, please republish and test your course on the iPad. If the problem continues after installing the update, or if you already have Update 3 installed, please let me know.

Thanks very much!

Christine
DanaVisser1
Community Member
12 years ago
I am having the same problem that others have had in December. It was working fine yesterday, but when I went to work on my project I am getting the "low memory" error. I've cleared my disc clean up, I have plenty of memory. I restarted my computer, but still get the error. I want to find out if SL has a fix, or if I should download the non-Articulate fix?
PeterAnderson
Former Staff
12 years ago

Paul Wolstencroft said:

Just started getting this problem for the first time on a large project. The file size is about 120 Mb. (Have made sure update 2 is installed.)

Here's the rub. I just bought a shiny new Dell 3.1GHz, 16GB RAM, 2 GB graphics card etc. Nothing much on it yet except Adobe and Storyline and the system check outs OK but I get a 'System low on memory' error. However, my old (Sony) PC has just 6GB RAM and 512Mb graphics card. This PC is full to the brim with dozens of progs and even when mutli-tasking, it saves my Storyline file OK.

Any clues anyone?

Shoot, sorry to hear about the trouble, Paul. I'd recommend contacting the support team at this point. They'll be able to comb through your system setup to try and find anything unusual that might be impeding the software.
PaulWolstencrof
Community Member
12 years ago

Just started getting this problem for the first time on a large project. The file size is about 120 Mb. (Have made sure update 2 is installed.)

Here's the rub. I just bought a shiny new Dell 3.1GHz, 16GB RAM, 2 GB graphics card etc. Nothing much on it yet except Adobe and Storyline and the system check outs OK but I get a 'System low on memory' error. However, my old (Sony) PC has just 6GB RAM and 512Mb graphics card. This PC is full to the brim with dozens of progs and even when mutli-tasking, it saves my Storyline file OK.

Any clues anyone?
JeanetteDenham
Community Member
12 years ago

Johnathan Brouwer said:

http://www.ntcore.com/4gb_patch.php

We used this...(not created by our team)...but after we had so many problems and wasted time with the low memory and "cannot save" issue, we researched and tried...after install, problem went away...

AGAIN, not created by us or officially endorsed by our team..."its use at your own risk"

Hi Johnathon,

I'm rather new to this all and NOT a computer expert - this problem has happened to me and caused me to almost throw the computer out the window on a few desperate late nights.

Now...newbie question - how do I install the patch, or can you direct me to somewhere that will tell me?

Cheers for the sanity saver whilst the team catch up to us!!
DanStrong
Community Member
12 years ago

I haven't seen the message yet which is good news for me, will keep testing!

Thanks

Dan
JamesBrandwood
Community Member
12 years ago

Bother.

As I posted on this thread:

http://community.articulate.com/forums/p/13695/130175.aspx#130175

I am now geting this error message

but when I close the window and press save again it works fine. Also the file size is only up to 36,720kb.
PeterAnderson
Former Staff
12 years ago
Wonderful news, John! Thanks for sharing your findings with us. Here's to a happy new year and continued success