Low on Memory?! Cant save!

Christine, I stated  in my post that the solution was not ours and it is to be used "at your own risk"  

I would ask all on the Articulate team...what else do you expect us users to do?  wait for a release/update?  I'm afraid you would see a lot really peeved customers if that was the case...we know updates are coming but we cannot wait, we have customers waiting on us...

Love Sl, as do others here, we just need it to work...

Hi Christine,

That is promissing news! SL is e beautiful piece of software but there should be 64 bit support. I have been reporting on several occassions about this problem (my system Win7, 64 bit, 16 Gb) and it is good to hear that your team is taking it seriously. I have installed the patch some time ago (an earier message on the forum) and it does not do the trick for me.

Can't wait for the 64 bit update or new release (and willing to pay for it to get rid of this problem as it it costing me money now anyway.)

Take care and regards,

John 

Good Morning Heinrich,

I've actually spoken to one of our own Super Heroes in QA about this issue. From what I understand, the resolution for this is already in the works. In a future release, or possibly even an update, this problem should be resolved. This is certainly good news for me, and hopefully everyone else following this thread!

Also, while the fix that was posted earlier may resolve the issue for some, it's not a method that's supported by Articulate. I'm certainly happy to hear that it's helping some people experiencing this issue, I just need to remind everyone to take caution and keep in mind that this is a third-party program that was not published by us. 

I'll definitely keep an eye on this topic and update the thread with any information that comes my way.

Thanks, have a great day!

Christine, are their any plans to release Storyline in a 64 bit version? This would solve these problems by allowing for much more memory to be available to apps like Storyline.

I am also experiencing the same king of issue.

I am working on screen capture course, with about 350 slides, and I see the problem when:

1- adding new content
2- copy and paste audio files between slides

3- copy/duplicate a slide

4- action fine tuning on videos (the operation starts, then it fails to save the new edited video into the slide and program freeze..causing me to force Storyline's closure

I was working with iMac with i5 Win7 64GB 4GB RAM, running windows on Virtualbox

I arrived at the point where I cannot insert a new slide, cus ev'thine I saw an error message.

I tried adding 4GB RAM more.

The problem has been solved for parts 1 and 2. Errors 3 and 4 persists.

I will try Jonathan's suggestion..

I love using Storyline, but that said I'm not so confident with hardware and I cannot give an answer, but I am wondering why a new and important software such as Storyline is, has been built for a limited use with new OS, causing problems to users.

For what it's worth, running through the steps received from Tech Support yesterday (that is, uninstalling Storyline, clearing the registry and then reinstalling plus uninstalling and reinstalling Flash and checking that Microsoft .Net framework was turned on), did not clear up the problem.

I'll try Johnathan's approach next and hope I have the same luck others have had.

does that earn me some cool swag? a nice polo shirt or something

Awesome, nice find. Thanks very much for sharing this information, Johnathan

I'll make note of this, so our team can take a look.

Thanks again!

I have just installed it and it WORKED!!! Thank you ever so much!!!

http://www.ntcore.com/4gb_patch.php

We used this...(not created by our team)...but after we had so many problems and wasted time with the low memory and "cannot save" issue, we researched and tried...after install, problem went away...

AGAIN, not created by us or officially endorsed by our team..."its use at your own risk"