Forum Discussion
Low on Memory?! Cant save!
Got this message when saving:
The project file could not be saved.
Your system appears to be low on memory. Please close any other programs and try again.
I have 12GB RAM, 3GB used 8GB Free!
What should I do, don't want to redo that whole section again...
My project is 108 slides comprising of lots of quiz questions, 8 sections
Still getting this in 2024. On a 32Gb RAM machine. I Save-as constantly, but eventually it fails and I lose work and have to restart. Very disappointing. I contacted support who said "Don't leave the application open too long" (!) They suggested I copy all the slides to a new project, which was a lot of work, and did not help. I assume it's some kind of memory-leak bug but hard to isolate. Anyone got any theories? Seems that if I tear off the timeline window and put on my 2nd monitor, I get the issue soon after? Any other ideas? I'm on a corporate locked-down PC so all the suggestions of registry hacks and patches are not an option, but likewise, I'm sure it's not a virus. The 64-bit Storyline beta looks interesting but not available to me. I can't even get the latest main release!
I am still experiencing this issue.
Hi Maria!
I just replied to your other post, here!
+1. Here in September of 2022. Still a huge issue for bigger files.
Yeah absolutely unusable in larger files, 50mb+. Maybe this is their subtle push to get everyone to use rise, I know I'm not doing anymore projects in storyline.
9 years later, same bug. unbelievable.
Hi, Gerald, and welcome to E-Learning Heroes! ✨
If you are experiencing error messages often, I recommend reaching out to our support team through this link, so we can investigate what's happening.
I also want to share the article below for additional steps you can try when experiencing erratic behavior:
I've got a 20gig of ram free and 3% CPU utilization when this error is shown. Are we really only able to address less then 4gb to the program in 2022?
I am facing this problem. Please give me the solution.
Решится эта проблема или нет? Прошло 9 лет ... Проблема остается.Hello Lidiya, and thank you for reaching out!
I'm sorry to hear you're experiencing this issue — it's best to work directly with a support engineer to help determine what's causing this experience for you, so I've opened a support case on your behalf. One of my teammates will reach out to you soon with the next step!
Hi Amy,
That does sound frustrating. I'll submit a support case on your behalf.
For you or anyone following along, our email verification email with your case number comes quickly after submission.
Well that's annoying. Despite submitting a support case a week ago, I have no support case number. I guess I will have to do it again.
