Forum Discussion
Major Storyline Audio Playback Issues
Hello everyone,
Happy to share that we've just released a new update for Articulate Localization!
In our latest update (June 9, 2026), we've included a fix for:
- After publishing a multi-language project to an LMS, text-to-speech audio in the source language was out of sync.
You'll need to be working with the latest version of Storyline 360 (Update 119) to take advantage of this fix. Launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.
Please let me know if you need additional help.
Hello everyone!
Happy to share that we've just released a new update for Storyline 360!
In Update 118, we've included essential fixes and new features. We've released a fix for:
- Slides with audio didn’t always play as expected.
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.
Please let me know if you need additional help.
What was the issue? The update list doesn't indicate anything.
I just tested the new release (May 27, 2026 (Build 3.118.37003.0) for 2 of my audio issues. Neither issue is solved.
My issues are with multilanguage files. The timelines of english are getting extended to the length of the spanish audio tracks upon publish
AND the spanish audio playback is overlapping even though it is obviously not on the timelineHi lorraineS,
Sorry to hear that you're struggling with audio playback issue from a Localized Storyline file.
I see that my colleague Genelyn has been helping you in a support case. As she shared, we have this behavior logged as a bug in Storyline Localization. This bug causes:
- The source language Text-to-Speech audio Timeline to change, after publishing a multi-language project to LMS
We've included you in the bug report, so we can update you as soon as a fix is in place. I'm sorry if this has been slowing you down!
Hello,
Can we get a short note about what was causing a problem, how to replicate it and how was it solved? So I can test, before releasing, because as multiply stated in this thread - this issue is totally random. I personally experienced it only once, while I got like 20 reports about it from my Reviewers. It's not easily replicable, so it would be great to have an opportunity to actually CHECK if everything works.Hello,
I can confirm that Update 118 solved the issue for us. We just have to republish to a new scorm and upload it in the LMS.
Thanks
Hello,
While the sound issues might have been corrected, now videos don't play on iPhone devices (I have iPhone 13).https://360.articulate.com/review/content/321f60f7-24c7-4568-bbf5-8b6d307f493f/review
it doesn't load, neither on review or on my lms.
Hi MateuszSzuter-e,
Sorry to hear that you're now facing video playback issues on iOS hardware.
I see that you've been working with my colleague Nikko, through a support case. As he shared, we have this behavior logged as a bug in Storyline. This bug prevents Storyline videos from playing on iOS hardware if published in version 118.37026.0 or 118.37003.0. We've included you in the bug report that's being tracked, so we can notify you as soon as a fix is ready.
As a workaround, we suggest downgrading to version 117.36909.0, where this issue cannot be observed.
Thank you for your patience!
Hi MateuszSzuter-e,
I have some great news to share!
We just released another update for Storyline 360. In Build 3.118.37034.0, we’ve included essential fixes. One of the bugs we’ve fixed is:
- Videos were blank when viewed on iOS devices.
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.
Please let us know if you need additional help!
