Forum Discussion
Malware warning on Storyline files?
Hi community,
Malwarebytes returns a clean scan on my computer but when I go to open any Storyline file, it's being quarantined with the warning 'Malware.Heuristic.1001'. The location indicates Program Files (x86)/Articulate\360\Storyline\Articulate.IntelPrimitives.dll.
Has anyone encountered this issue and if so, are you able to provide any guidance? It's only happening with .story files.
Thank you!
Hi Sarah, and welcome to E-Learning Heroes. 😊
Thanks for reaching out and sharing what you are experiencing with your files. I've opened a support case on your behalf so that one of our support engineers can take a look and work with you directly.
You should be hearing from someone soon.
- SarahTaylor-fccCommunity Member
Hi again,
I didn't get an email or a call yesterday. Is it possible to address this ticket today? I can't even build a new project with the current issue. Even starting from scratch won't work and I need to deliver a significant project by Friday for staff onboarding on Monday.
Hi Sarah,
Thanks for the heads up. I was able to take a look and see that one of our support engineers is taking a look. I've let them know you're reaching out here for a reply.
- SarahTaylor-fccCommunity Member
- StevenOrpurtCommunity Member
Is there a solution yet?
I have the same problem. Malwarebytes allows me to restore the program file; (x86)/Articulate\360\Storyline\Articulate.IntelPrimitives.dll but it does not show on Malwarebytes allow list and restoring it doesn't allow me to use Articulate 360. I suppose I could turn Malwarebytes off but am disinclined to take that approach. Thanks! steve
- MariaCSStaff
Hi, Steve!
Thank you for reaching out!
You should hear from our team soon via e-mail, as I also opened a support case with our engineers on your behalf.
- StevenOrpurtCommunity Member
Thank you Maria! Much appreciated.
I do see that your support team already sent an email with a solution (basically an uninstall/reinstall with a few bells/whistles). I'll give that a go later today when I have some downtime. Thanks!
- StevenOrpurtCommunity Member
Thank you...resolved.
best! steve
- MariaCSStaff
Hi, Steve!
Thank you for taking the time to update the discussion, letting us know the problem is resolved. I'm very happy to hear it!