Forum Discussion

RypkeProcee's avatar
RypkeProcee
Community Member
9 months ago

Migration to EU server

I want my data on an EU server but that seems impossible. I started using Articulate 5 years ago. Than there was no EU server. I did build courses and now I could not send a copy of a course to a cu...
advice
community
localization
rise 360
JuditRdm's avatar
JuditRdm
Community Member
22 days ago

Hello,

I am having the same issue. Our customers from european administration are buying EU Articulate licenses and my license is US based server. I have more than 200 Rise projects I must share with these customers.
What will be the best procedure to share the projects? Should I change/buy a different license type?
 
On the other hand, if I pass all my projects to an EU server, my collaborators in Peru will not longer be able to share their work with me. Am I right?

Thanks in advance for your help 🙃

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    20 days ago

    Hi JuditRdm​,

    Happy to share some insight on this.

    As you've mentioned, Articulate 360 U.S. and EU data centers are completely separate environments. We're still tracking a feature request to allow collaboration across those data centers, and I've included your voice in that request.

    For now, the only workaround is to purchase a new Articulate 360 subscription and request a data center of your choosing at the time of purchase. If this is something you and your team would like to explore, please connect with our Sales team.

    Also, if you decide to migrate from the U.S. to EU server, while your Peruvian colleagues remain on the U.S. data center, then you will not be able to collaborate with them.

    Please let me know if I can help with anything else!

    • JuditRdm's avatar
      JuditRdm
      Community Member
      20 days ago

      I am sure you will be able to create a feature and could give us a solution.

      By now, is there any manual way of carrying a project from a U.S. centered user to a EU centered one?

      Thanks in advance for your help.

  • LisaK-b221f671-'s avatar
    LisaK-b221f671-
    Community Member
    20 days ago

    If you switch to an EU license, you won't be able to migrate your 200+ courses. You would have to build them again. 

    • JuditRdm's avatar
      JuditRdm
      Community Member
      20 days ago

      Are you sure? I find it unaceptable, and I am sure Articulate will figure something out. 

      • LaurenDuvall's avatar
        LaurenDuvall
        Staff
        17 days ago

        Hello JuditRdm! I wanted to jump in to offer more details about content when it comes to data centers. At this time, there isn't a way to migrate or transfer courses between data centers. The US and EU data centers are separate, isolated environments by design. That separation helps support regional data residency and privacy requirements, including GDPR, by keeping customer content and user data within the selected geographic region. Because of this architecture, there isn’t currently a built-in way to move content or account data between regions.