When opening my colleague's Storyline file, I get a message box (attached) telling me that the fonts listed are not installed on my PC. They are. I can see them in my fonts list and they are also in my Fonts folder. Once in Storyline, I can even select the font claimed to be missing from the Fonts menu. The problem is that it does not render it consistently or correctly. Is this a common problem and is there an easy solution?
Someone else seems to be having this same issue with Open Sans:
Hi Lowell,
First, it looks like your email signature came through when you replied via email! No worries, this Peek video will show you how to remove it from the public discussion if you like.
I don't have a scheduled date for Storyline 3's next update - but we'll keep you posted once the fix is available.
I can attest that the missing font issue is still a problem.
I get the Missing Font notification (screenshot attached). If I look for the font (which is definitely installed on my system, and in use elsewhere) in the drop-down font face list it will not appear, but if I type it into the font face box manually, it will complain that the font is not on my system and ask if I want to use it anyway (screenshot attached). When I do this, as has been noted in previous posts, the text will be in the desired font face.
So, this harmless bug is not yet resolved.
The problem is still occurring I'm afraid.
I'm using Storyline 360 and I'm having the same issue with Helvetica.
The font is definitely installed, I can see it in other software (PPT, Illustrator) but Storyline displays message about Helvetica missing.
I found a workaround for this issue. When you see there is a missing font, it really helps to replace that font with a Web Font like Open Sans. Our odd fonts often don't display well in HTML 5. Once you open a file and you get the infamous Missing Font error message from Storyline here is a solution. Use the replace font tool in Storyline 360 to replace your font with a Webfont.
Here is an article on the process: https://community.articulate.com/series/74/articles/articulate-storyline-360-user-guide-how-to-replace-fonts
This isn't always an option. Often corporate branding guidelines specify the use of certain fonts. Also Open Sans was one of the fonts reported as missing in the initial comments.
Thanks, Tricia. Good to know I'm not the only one. I'm wondering if someone from Articulate is going to weigh in on the issue.
To better illustrate the problem, I have provided the attachments. fontissue.png shows that I have the Calibri font installed on my system. Image A1.jpg and B1.jpg show that two subsequent slides in the same module use the Calibri font in the Notes section. A2.jpg and B2.jpg show the resulting published pages showing that they're not the same font at all. Please explain how this is possible.
Hi there Curt,
Thanks for letting us know what's going on. This is something we shared with our team as a possible software bug, and I'll definitely add your experience to that report.
Depending on priority and risk, some bugs can be fixed quickly, while others take longer to resolve. Here's more information on how we identify and tackle bugs.
I’ll let you know as soon as we have an update on this issue. Thanks so much again for letting us know about this, and I’m sorry if it’s slowing you down.
I'm getting the same error message with Open Sans even though the font is installed (and reinstalled)
