Forum Discussion

MichaelBurns-04's avatar
MichaelBurns-04
Community Member
10 years ago

Mouse in Storyline - can't edit "Enter From" direction

Has anyone else encountered this? I'm adding a mouse on a single slide, and can't edit the "Enter From" direction. I've tried deleting and re-adding the mouse, and am able to edit this on other slides with mouse objects, so it seems to be this particular slide.

Any suggestions? What am I missing?

  • Hello Everyone!

    I have some great news to share! We just released another update for Storyline 360. In Update 74, we’ve included important fixes and some new features!

    This update fixes the bug - Unable to change "Enter From" setting in newly inserted screen recording slides.

    To take advantage of this update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You can find our step-by-step instructions here!

    Please let me know if you need any additional help!

  • For anyone who is still struggling with this problem, I found a solution for this. The direction of the mouse is determined by the previous slide i.e. where the cursor stops in the previous slide, that's the same position it will start on the next slide. So to break this connection, just add a blank slide before the slide on which you want to change the direction of the mouse. This will break it's connection to the previous slide and you will be able to change the path of the mouse. and then delete the blank side after you have changed the direction of the mouse. 

  • Without seeing it sounds like a corrupt slide.  I would re-create it Michael.

  • Superb solution, Rida. I wish that we could adjust both the starting and ending points for the mouse.

  • Hi all! I am having the same problem, where I need to show the mouse coming from different locations in my workflow. I tried the blank slide trick, and it worked! But, once I deleted the blank slide, the mouse reverts back to it's original path. 

    Does anyone have any ideas how to solve this?

    Thanks!

  • Hello, 

    Sorry to hear that you all ran into this issue. We are currently tracking a known bug where users are unable to change the "Enter From" setting in newly inserted screen recording slides.

    I made this recording to show the bug, as well as a possible workaround which some have already identified. 

    We'll be sure to let everyone know as soon as this bug gets fixed! If the behavior that you're experiencing is different from the one in my recording, open a case with our support team here so we can take a closer look at what's happening. 

  • Hi Joe,

    Thanks for the example! I think it's working that way because the slide you're adding the new mouse to isn't relying on the end point of a mouse from the previous slide.

    I was able to figure out a workout that works. I did the blank slide trick (adding a blank slide before the one I want the custom mouse movement on), and instead of deleting it, copied my screen capture action from the slide before onto the blank slide. Doing it this way allowed me to keep the new mouse movement on the slide following the blank one.

  • Hello Everyone!

    I have some great news to share! We just released another update for Storyline 360. In Update 74, we’ve included important fixes and some new features!

    This update fixes the bug - Unable to change "Enter From" setting in newly inserted screen recording slides.

    To take advantage of this update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You can find our step-by-step instructions here!

    Please let me know if you need any additional help!

    • JonathanRosing's avatar
      JonathanRosing
      Community Member

      Thanks Steven for the update!

      This is a feature that my team is really looking forward to. I just tested (after updating Storyline) from my end and it seems like I am still unable to change the "enter from" mouse settings. I tried adding a blank slide with a new mouse to the middle of a project, and it was greyed out. I also tried editing an existing slide's mouse, and I get the same thing.

      • StevenBenassi's avatar
        StevenBenassi
        Staff

        Hi Jonathan!

        So sorry to hear you are still experiencing this setback even after updating Storyline to version 3.74!

        Not to worry! One of our support engineers would be happy to look into this further if you could upload your .story file here. Also, if you are able to record a Peek 360 and include that with your .story file it would help expedite the troubleshooting process!

        Thank you for the feedback!