Forum Discussion
Course Progress Not Saved
Hello. We are having issues with courses created in Rise and published to our LMS. Our typical course is created in Blocks and contains 3-4 Lessons, each with multiple sections that are advanced by using CONTINUE dividers. When users exit the course using the course Exit button (set using the Export settings) and then return, it takes them to the beginning of the Lesson rather than the place within the Lesson where they left off. Also, even though they have completed a previous Lesson, the circular progress bar for that Lesson is only partially highlighted. Other notes - this is happening on both our LMS and on SCORM Cloud. Also, the good news is that when finished, the course is reporting as completed to the LMS. I appreciate your help.
Hi - We are using Blackboard as our LMS. When exiting a Rise course before completion and returning, it doesn't save the user progress - or at least is not filling in the section buttons as complete. This sounds similar to the problems outlined in this thread. Any recommendations? I don't want to tell users that they have to complete the course in one sitting, or their progress won't be saved.
Hi Leslie,
I’m sorry that you’re into an issue here.
Did you try uploading your course to SCORM Cloud to see if you experience the same behavior?
That's what we generally recommend doing to determine whether the problem stems from the course or the LMS. Here's an article that walks you through how to do that.
If it works correctly on SCORM Cloud, then the problem is coming from the LMS and you'll need to talk to your provider.
If you see the same issue on SCORM Cloud, then the problem is likely coming from the course itself. If that's the case, please reach out to our support team.
In the meantime, if there's anything else I can do to help, please let me know!
I am having this same issue. We are using SumTotal Growth Edition as our LMS. We ran into an issue where our course resume data was too large for SCORM 1.2. We republished in SCORM 2004 4th Edition and it still seems not to save progress. Maybe other members can help?
Hi guys, thanks for all your posts. I'm an application developer at Online Education Services and finding similar issues on MoodleCloud. I did manage to resolve this problem with the Auto commit setting in compatibility settings of the SCORM package. This setting exists in two places so make sure that you make the change on the actual package itself by selecting edit settings.
Here's a description of the setting if you would like to do your own research on the moodle website. https://docs.moodle.org/39/en/SCORM_settings#Auto_commit
Good luck guys!
Kariem, many thanks for the info, but I don't really get it, do i have to change something inside the scorm package?
Hi Glen!
Some LMS's won't receive completion data unless you include an Exit Course link inside your Rise 360 course. Crystal shared more detail about that in her post here.
There are two ways you can add Exit Course functionality to your course:
- Add a button block, and set the button destination to "Exit Course."
- Publish the course for LMS, and on the publishing screen, toggle the "Exit Course" link to ON.
Test the course again in your LMS, and let me know if the completion data is communicated correctly!
Hi Guy and Dylan,
Rise courses will resume the lesson you left off in, based on the LMS offering bookmarking capability. So for example, if you had partially completed a timeline then the next time you open the course you will be positioned at the top of the timeline, if you had partially completed a process then the next time you open the course you will be positioned at the beginning of the process.
It won't return you to where you left off in the timeline though. The issue with the progress bar and completion circles is something our team is taking a look at as a potential bug. So I'll keep you posted here as I have any more information on that!
Thanks, Ashley, please let us know if you fix the completion circle bug.
I'll absolutely let you know once I have an update, Guy! We'll post here and as long as you're subscribed to the discussion you should see an email notification.
In my Rise course, when a learner exits and then returns to the course later, the course picks up on the same lesson they had reached earlier, but any progress they had made in terms of course completion % goes away and starts again at zero. Is there any way to keep that progress tracked, is is this a shortcoming of my LMS? Can other LMSs track Rise courses in this way?
Hi Brian,
Our team is looking into an issue where the progress bar and completion circles that you'd see in the left sidebar/menu are reset upon the revisit, but it also sounds like your progress within the LMS is reset too?
We often test courses in SCORM Cloud as a comparison, since it does provide a consistent and reliable standard for SCORM behavior, so you may also want to test the course there. Or, if you'd like to share the Rise export here I'd be happy to help!
I did a quick test there of Rise content, and upon relaunching the course I was able to pick up where I left off and finish the course. I didn't revisit any sections I'd already seen, and I was still able to be marked complete.
Thank you. I've just tested on SCORM cloud and got the same result, so presumably the problem is with my LMS.
