Forum Discussion
Course Progress Not Saved
Hello. We are having issues with courses created in Rise and published to our LMS. Our typical course is created in Blocks and contains 3-4 Lessons, each with multiple sections that are advanced b...
Hi - We are using Blackboard as our LMS. When exiting a Rise course before completion and returning, it doesn't save the user progress - or at least is not filling in the section buttons as complete. This sounds similar to the problems outlined in this thread. Any recommendations? I don't want to tell users that they have to complete the course in one sitting, or their progress won't be saved.
Hi Leslie,
I’m sorry that you’re into an issue here.
Did you try uploading your course to SCORM Cloud to see if you experience the same behavior?
That's what we generally recommend doing to determine whether the problem stems from the course or the LMS. Here's an article that walks you through how to do that.
If it works correctly on SCORM Cloud, then the problem is coming from the LMS and you'll need to talk to your provider.
If you see the same issue on SCORM Cloud, then the problem is likely coming from the course itself. If that's the case, please reach out to our support team.
In the meantime, if there's anything else I can do to help, please let me know!
