Forum Discussion
mp4 video uploads and plays but no thumbnail
I can upload a video and it plays fine but it only shows a blank, black screen with the play symbol until I click play.
can't a thumbnail image or first image be displayed similar to what is shown when a YouTube is embedded?
3 Replies
Hi Mike,
There are several threads about this issue.
There are a few good suggestions in this thread. See the comment by Brendan Butler: https://community.articulate.com/discussions/rise-360/can-i-change-a-thumbnail-on-a-video
Hi Karl
The suggestions in the link above are over two years old. Has there been any progress on this issue?
Mariana
Hi Mariana, I don't have an update for you at this point. Adding your preferred image to the first few frames of your video is still the best bet.
