Forum Discussion
Multiple attempts Rise
Hi CapperTheRose!
Happy to help!
The cmi5 publishing standard allows one 'completion' and one 'success' status per launch session. Each launch can send its own status, and the LMS is expected to record the final status based on the most recent or the highest score.
Using a sample Rise 360 course with a Quiz question allowing the learner three attempts, I also tested with SCORM Cloud. After failing my first attempt, and passing my second, SCORM Cloud reported my status accurately (complete/passed).
However, my SCORM Cloud testing was conducted all within a single launch session. Do you mind clarifying the exact steps you took, when testing in SCORM Cloud? If you failed the first attempt, then closed the session, it is expected for the LMS to mark the Learner as incomplete/failed. Alternatively, if your tests were all contained to a single SCORM Cloud session, yet the most recent (passed) attempt is not being marked correctly in SCORM Cloud, we'd like to take a closer look at your Rise 360 course.
You can share that with our support engineers privately, through a support case.
Looking forward to hearing from you!
Hi Steven,
Thanks for your response!
From what I can see, you are not receiving any score value. So, I suppose you are not tracking using the quiz result, which is why you aren't experiencing any trouble.This is how mine looks. I did it in one sitting. I failed te first attempt and passed the second.
Looking forward to hearing from you!
Hi CapperTheRose!
You're welcome. Thanks for following up!
My apologies for overlooking that step in my previous reply. However, after testing my Rise course again, set to 'Track using quiz result', I was still unable to replicate the same issue. After answering the question incorrectly, then again correctly all within the same launch session, SCORM Cloud recorded my progress accurately.
No worries! I'd like our support engineers to have a closer look at this issue, so I've opened a support case on your behalf. Also, I've sent you an e-mail with steps on how you can share a copy of your Rise 360 course privately with our team.
We'll delete it from our system as soon as we finish troubleshooting!
Hi Steven,
I just shared the course with Darwin.
I think the reason you can’t replicate the problem is that you’re using passed/incomplete instead of passed/failed.
Hope we can find a solution.