Multiple attempts Rise

Update: Together with Articulate Support, I’ve identified the root cause. I’m sharing the details here so other users can benefit.

Multiple attempts in Rise 360 + CMI5 (Passed/Failed tracking) - important limitation

If you track a Rise 360 course in CMI5 with a final assessment that allows multiple attempts, and use the Passed/Failed verbs, the LMS will show outdated results.

Example:

• Learner fails the first attempt.
• Learner passes the second attempt in the same session.
• LMS (e.g., SCORM Cloud) still shows Failed from the first attempt.

The reason: CMI5 allows only one Passed or Failed verb per session. Rise currently sends Failed immediately when an attempt is failed, even if there are more attempts left, and that result remains even when the learner later passes.

We can’t use Passed/Incomplete, because our customers need to see who fails- both to identify knowledge gaps and to reset learners who have not passed.

Suggested fix (based on a workaround I used in Storyline):

• Send Passed immediately when the learner passes, regardless of attempt number.
• Send Failed only if it’s the final allowed attempt and the learner fails.

This would ensure the LMS always reflects the learner’s actual final result, without removing the ability to track failures.