Forum Discussion

SamHill's avatar
SamHill
Super Hero
4 years ago

Mystery trigger "Jump to next slide when timeline on this slide starts"

My colleague and I have recently come across a strange bug (separate SL modules). On a project I am working on of about 30 slides, on two of the slide a mystery trigger has appeared "Jump to next slide when timeline on this slide starts".

This trigger doesn't exist on the slide or any layers or on the Master slide. It only can be seen by selecting one of the small arrows that are displayed between slides. The trigger cannot be edited (deleted or changed) other than to add an if statement. You'll see this above where I added an arbitrary if statement on a variable called "bugfix" which will never be true, to stop the trigger executing.

I guess I'm just looking to see if Articulate are aware of this bug, and if anybody else has experienced it.

storyline 360
  • PhilMayor's avatar
    PhilMayor
    Super Hero
    4 years ago

    It is a known issue. A hidden trigger is being added when you duplicate slides.

    To fix (until Articulate release the fix) in slide view or slide sorter hover over the red arrows for the timeline start triggers right click and choose disconnect

    • SamHill's avatar
      SamHill
      Super Hero
      4 years ago

      Hi Phil, thanks for the fix. It worked as explained.

    • AnneCouturier's avatar
      AnneCouturier
      Community Member
      3 years ago

      I got the same issue, thank you for the solution, it works!

  • JoeFrancis's avatar
    JoeFrancis
    Community Member
    4 years ago

    Isn't life as an unwitting, uncompensated, beta tester awesome? 😁

  • LeslieMcKerchie's avatar
    LeslieMcKerchie
    Staff
    4 years ago

    Hi Sam,

    Phil is correct, this is an issue we are aware of. I'm glad he was able to share the temporary solution to remove these triggers.

    Did you import or duplicate your slides? I'd be happy to attach this conversation to our report of the issue when confirmed.

  • DavidCrocker's avatar
    DavidCrocker
    Community Member
    4 years ago

    I'm still having this problem when creating a question bank... Instead of inserting a new question I duplicate and change them. This results in a hidden trigger as above. There are no red arrows to disconnect... I'm on version 3.55.25975.0

  • MCostaStienstra's avatar
    MCostaStienstra
    Staff
    4 years ago

    Hi, David.

    I would like to have one of our support engineers look at your project, if possible, to see if it's related to the fixed bug. Are you comfortable uploading it into a case?

  • DavidCrocker's avatar
    DavidCrocker
    Community Member
    4 years ago

    Hi Maria,

    I'm sorry I deleted that question bank and now I can not replicate the problem. Its a bit strange. 

  • LeslieMcKerchie's avatar
    LeslieMcKerchie
    Staff
    4 years ago

    I appreciate the update, David. Please let us know if you run into any additional strangeness with the triggers and we'd be happy to help.

  • FabianDebrunner's avatar
    FabianDebrunner
    Community Member
    4 years ago

    Dear all,

    we run into the same problem. We are on the same version as David (3.55.25975.0).

    Strange thing we experience: These unwanted triggers are on several slides / scenes.

    On some slides these triggers really work - so it jumps to the next slides and in OTHER scenes they do not work and just the "Red arrow" in the scene overview is visible.

    If the unwanted trigger is NOT working, it is NOT possible to delete the connection (as explained above). I'm afraid that suddenly the trigger start working and then messing up...

    If the unwanted trigger really work, it is possible to delete the connection...

    We will send you a file that you can investigate on it.

    Regards from Switzerland

    Fäbu

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