Forum Discussion
New in Storyline 360: Integrated Review 360 Comments
When you need feedback on a course, Review 360 makes it easy to share your e-learning with stakeholders and collect their thoughts. It’s always been a handy timesaver—and integration with Storyline 360 will streamline your review processes even further!
With the new Comments panel, you can browse through feedback, reply to and resolve comments, and quickly update your course with suggestions from your reviewers—all right from Storyline 360. By reducing the need to bounce back and forth between apps, you can speed up your revision process and trim down course production times.
To access comments, first make sure you’ve published your course to Review 360. Then simply expand the Comments panel on the right side of your screen, just under the Triggers panel. To keep the process simple, this panel shows only the comments for the slide you’re viewing.
And if you also use Rise 360, you’ll be happy to hear this feature is available there as well. Head over to the related discussion for more details: New in Rise 360: Integrated Review 360 Comments.
If you’re an Articulate 360 subscriber, you can use this feature right now to speed up your course reviews. And if you don’t have Articulate 360 but want to see how much time integrated reviews can save you, you can start a free 30-day trial.
We’re always looking for ideas for enhancing features. So once you’ve tried in-app comments, we’d love to hear what you think! Please share any feedback or suggestions in the comments below.
The Storyline 360 Team
Based on your feedback, we made an improvement that we hope elevates your in-app comments experience. You can now easily address feedback on a specific course from various stakeholders. View comments for multiple Review 360 items right in Storyline 360 or Rise 360.
Let us know your thoughts about this enhancement. We'd love to hear from you!
Hi Kelly - I did update to the most recent version, republished to Review and still I don't see the Review pane on my current project. It's odd because I used to have the Review pane on this project and I still have the Review pane on other projects.
Hello Steve!
I'm happy to jump in; I appreciate your patience in applying troubleshooting steps so far! I agree with Kelly that you should see the Review Comments panel after publishing the project to Review 360. Here are further troubleshooting steps I recommend:
- Click the Redock All Windows button in the View tab, as shown in this quick Peek recording.
- Run these steps to rule out any installation issues.
- If these don't improve things, could I have you connect with us in a support case so we can determine what's happening? We'll reach out via email soon after we hear from you!
Hi Eric - thanks for that.
I tried re-docking and it didn't work. What's odd is that some story files have the Review pane, others don't.
I did publish to a new Review link and it appeared. I published to the old review link but can't see the comments from the old original review.
Yesterday, 10-04-2023, I published a SL360 project to REVIEW. After the content was published, I had the BETA Comment window and it was docked.
When I opened the content this morning, after receiving comments for editing. no Integrated comments window is present.
The software has been updated, but the integrated comments feature has disappeared.
In RISE it works fine.
Hi Eric, and thanks for reaching out!
I see you've connected with my teammate, Dexter, in a support case. We'll continue the conversation there to continue troubleshooting.
If anyone is experiencing a similar issue, here are a few initial steps to try:
- Be sure to create, edit, and publish your course on your local hard drive
- If you're working on your local yet the issue persists, please see these steps to fix Storyline's erratic behavior
If these troubleshooting steps don't resolve the issue, please reach out to our talented Support Engineers in a case. We'll be happy to assist you!
Thank you for this new feature. I was using it extensively this week for the first time. I like the idea of it, but I don't like the placement between the layer and trigger panel. I had to constantly expand and close the comment panel to look at my triggers. I guess I see that right side of the screen as "my development area" and when you have a ton of triggers on a slide, the comment panel interferes. Can you move it? Maybe to the ribbon?
Hi Jodi,
You can look for this icon in the comment panel to undock it and reposition it to your preferred location on your monitor. If you are working on multiple monitors, you can also move undocked panels there to free up space on your screen.
If you ever find yourself having trouble locating panels that you've undocked, you can always use the Redock All Windows button to restore the default view.
Thank you. I'll give that a try.
Is there any data being saved to our hard drives with this feature?
Very useful new feature, really like it when it works. At first I found that feedback comments are not showing but after reading the above posts I was able to get it working by re-saving and re-publishing.
One glitch I have found though.... When closing a project and opening another one, it still shows the feedback comments from the previously opened project. To fix this I have to shut down Storyline completely and relaunch the app for the correct comments to show.
Does Articulate store any of the comments to our hard drives now that it's integrated? I suspect it's just pulling the data down into a shell, but my boss is asking for security reasons
Hi Ryan!
Thanks for reaching out!
No, Integrated Review 360 comments are not stored locally. The review function does not work when using Storyline 360 in 'offline mode'.
Please let me know if you have any more questions!
I have attempted to read the majority of comments and have not come across the solution that fits my case. I use Storyline 360. The Comments feature worked for me when it first came out but has not worked for 4-6 weeks now. Courses are built and stored on local drives until they are complete and then moved to SharePoint, but are always pulled back down and worked on locally. I install updates regularly. All panels are docked. Courses are resaved and republished every few days while in the development process. My Beta Comments continues to say "We are unable to connect to Articulate 360. Please check your connection and try again." (I am logged into Articulate 360.)
Any other thoughts to get the Comments in Storyline 360 to reconnect to Review 360?Hi Kris,
Sorry to hear that you ran into this issue. Based on your error message of Articulate 360 being unable to connect to certain endpoints, I'd recommend reaching out to your Network Admin to have the following endpoints added to the allowlist in case they may have updated their network settings:
If the issue persists, please open a case with our support team here so we can take a look at what's happening.
What a brilliant new feature. I'm about to try it out for the first time.
Awesome, I'm glad to hear that you liked the new feature, Karen! If you encounter any issues with it, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be happy to assist you!
Yes, this is a great feature and will save time moving between applications. I am using this feature for the first time this week.
I am not comfortable viewing the comments inside of Storyline in the side panel (where you view Triggers, Slide Layers). I have a large screen and when I need to see the triggers and layers it is can be frustrating moving things around.
Is there an option for me to disable the comments (Beta) that shows inside Storyline?
I prefer to view the Feedback link in Review 360 from my second screen. I can see all comments in a full view and can move from slide to slide there, with more ease.
In summary, the side panel inside Storyline is just too busy for me. Thank you.
Hi Kim!
Happy to help with this!
You can click on the icon shown in the screenshot to hide the 'Comments' panel. Alternatively, the icon to the right of it undocks the panel so you can move it away from your field of vision if you are working with multiple screens.
However, there isn't a way to permanently disable this section. Undocking the comments panel and minimizing/collapsing are currently the only options to control its visibility.
Please let me know if you have any more questions!
