Forum Discussion

ElizabethForstm's avatar
ElizabethForstm
Community Member
2 years ago

Newest Update Issue???

I updated to the latest version of Storyline yesterday, and I've had nothing but problems ever since!  I had a project all set for publications, but now most of my triggers no longer work.  I create...
storyline 360
LisaKingdom's avatar
LisaKingdom
Community Member
2 years ago

This the exact problem I am having.  I have added a support case as below but I am very concerned as this will take an enormous amount of time to resolve if I have to redo the logic behind all these buttons.  Maybe the support case mentioned above? 

Case Number: 03954049
Reference ID: ref:!00D300Txo.!5004y02UpCjq:ref
Case Details: Dear Team,  

The logic shown in a trigger in the attached has worked well to turn a hidden hint box visible when pushing a button and then hidden again when pressing the button a second time. Now this seems to no longer work on the latest version of Articulate 360. I know a new toggle function was added in a November update last year to achieve the same result. Has this caused the issue?

Is there a way to continue to make the logic in the attached work?

Thanks,
Scott

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    2 years ago

    Hi Scott!

    Sorry to hear you've also run into issues with triggers from your course after updating Storyline! Happy to help with that!

    I checked Elizabeth's case but did not see any reply from her after our support engineers reached out initially. Reviewing the case you just shared, it looks like my teammate Chester is handling that one as well. I see Chester replied to your e-mail asking for a sample file so he can test the behavior on our end.

    You're in excellent hands working with him! We can continue troubleshooting through your support case to help keep all information in one spot.

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