Next Button Disabled on Resume After Video Completion – Storyline 360

Hi Judy,

Thank you for your feedback. I’ve reviewed your suggestions and also tested the resource “TIP: Controlling the NEXT Button 101 | Articulate – Community.” Unfortunately, the issue still persists in my case, and the referenced sample file does not behave as expected.

Here are my observations:

Option 1:
After clicking all buttons and relaunching the course, the Resume action takes the learner directly to the third layer instead of the base layer, and the Next button remains disabled.

Option 2:
The Next button is enabled, but on revisiting the slide the course resumes on the third layer, not the base layer, which is not the intended behavior.

Additionally, the sample file you shared does not include an MP4 video. In my project, the issue occurs specifically when a video is used to control the Next button state. Without a video, the behavior works as expected; the problem appears only when video completion is involved.

I’ve attached my Test files for reference. Please review them and let me know if I’m missing any configuration or if there’s a known limitation when using video-based navigation control with Resume.

Thank you for your continued support.