Forum Discussion
"Online presentations aren't supported"
I like keeping all of my development files in my OneDrive Folder. However, Articulate Presenter won't allow this as shown by the error msg below. Has anyone found a workaround? Are there any plans to fix this situation? Technically it is saved to my local drive: (C:\Users\wfindlay\projects\....)
Keeping everything in OneDrive makes it much easier to ensure every device has the files I need as a developer.
- Will_FindlayCommunity Member
You said, "but it is a local (C:Drive) file." That is correct, but it is a local (C:Drive) file that is being synced with OneDrive. This is considered an "online file" by Articulate. It doesn't help that the error message is inaccurate when it says "Save a copy to your local drive to continue." What Articulate really means is, "Save a copy somewhere on your local drive not syncing with OneDrive to continue."
And this is the crux of the problem. You can't edit/modify PPTX files using Articulate if they are being backed up by OneDrive. This is very counterintuitive as most people naturally now want to back up everything, and OneDrive is the method of choice. It means having to store all of your Articulate presenter projects in a space on your Hard Drive that is vulnerable to being lost. (Or using another tool like SyncToy to make up for this).
What you are saying is exactly why I want Articulate to fix this. I would also argue that If the file AutoSave is turned off, there is no reason that Articulate should prevent you from using Presenter. But Articulate just ignores this setting. I can understand how things might get messed up if your file is syncing (autosaving), but I really think Articulate could make an exception if you turn off AutoSave.
Having said this (beware of rant), when was Presenter last updated anyway? Are there any resources dedicated to making updates to it now? I still use it frequently when I get a PowerPoint file with lots of animations I don't want to recreate by hand in Storyline. For presentations that don't have branching/high complexity it is still my tool of choice. But sometimes I wonder if that is a mistake because it seems like the orphaned older brother these days.
- Will_FindlayCommunity Member
To better answer your question:
Is there a folder that I should be using that will create a "local" file?
Basically anywhere not being backed up by OneDrive. For example, you might have to go to your root C: drive and create a folder there if everything in your user profile is being backed up. C:\Projects for example.
- LaureseMontemayCommunity Member
I am having the same problem with not being able to insert a character due to One Drive syncing by my company. Not only am I not able to add a character, when I attempt to do so (even after pausing syncing) Presenter locks and I can only close it through Task Manager.
Please help us to use the product without unnecessary frustration.
Thanks!
- ChristopherW274Community Member
I am trying to develop a PPT as a storyboard before going into Articulate Storyline. Since my 360 Subscription also gives me access to Presenter/Characters, I'm trying to pull a few into the storyboard. However, I keep getting the message that "Online presentation aren't supported". I have saved the presentation to my C: drive on my desktop, and it still will not allow me to use Characters. What am I doing wrong?
- Will_FindlayCommunity Member
Christopher, Is your desktop folder part of your synced OneDrive folder? If it is, that would be the cause.
- Right click on the OneDrive icon in your Windows taskbar.
- Click More...
- Click Open your Onedrive Folder.
If your desktop folder is in this folder, anything in it will be considered an "online file."
- ChristopherW274Community Member
Yes, it is being synced with One-Drive, but it is a local (C:Drive) file.
I turned Sync off to see if the issue resolved itself. It did not.
Is there a folder that I should be using that will create a "local" file?
By default everything but my system files/directories is backed up into One-Drive.Regards!
/c
Christopher Woods
Product Training Specialist, ECS Learning Team
Arrow Enterprise Computing Solutions
Christopher.Woods@Arrow.com
Work - Mobile: 720.366.2587
Work - Desk: 303.824.65159151 E. Panorrama Circle
Centennial, CO 80112[cid:image001.jpg@01D64497.3A4A32E0]
Reply to "Online presentations aren't supported"
Will Findlay replied:
Christopher, Is your desktop folder part of your synced OneDrive folder? If it is, that would be the cause.
1. Right click on the OneDrive icon in your Windows taskbar.
2. Click More...
3. Click Open your Onedrive Folder.If your desktop folder is in this folder, anything in it will be considered an "online file."
Reply
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- AngelaKeiserCommunity Member
I just got a new laptop and had this same issue (Articulate updates wouldn't even install on my old one anymore). This worked for me:
I followed these instructions to turn off automatic OneDrive backup. Then I opened my ppt presentation, saved it as a new file in the Documents folder, and was able to use the Articulate features in my ppt.
- MilissaCopel853Community Member
Why can't they just fix this issue. Many business use a back up and some of us cannot turn off the Sync issue rendering this product useless. I agree so very frustrating.
- LeanneShultzCommunity Member
Just saw this error while working with a colleague. She was indeed saving to her local drive. I had her exit Presenter, pause syncing to OneDrive, then re-open her file - issue resolved. So our work-around is to disable sync to OneDrive while working in Presenter. Works like a charm.
- MichaelHardinCommunity Member
May work like a charm for some, but for us that cannot disable syncing due to network policies.
Hello there, Will!
Even though there is a OneDrive folder on your local drive, it looks to be synching up to the OneDrive network. Disabling the syncing or saving the files to another folder on the C: drive should do the trick.
Also, we've had a few folks run into the same error in Presenter '13. This article outlines the steps to publish an online presentation with Presenter.
I hear your use case, though, and submitted a feature request on your behalf so that we can take it under consideration. If we make changes to this area in the future, we promise to let you know.
As always, thank you for your insightful contributions!
- ChristianPechCommunity Member
Hi Katie,
how about that feature request regarding the online-folder problem?
I also would find it very helpful to not have to save my projects on al local drive...
Thanks so much in advance
Cheers Christian
- Will_FindlayCommunity Member
Also, to be fair, Articulate continues to make maintenance updates/bug fixes to Presenter. But the last major feature released for Presenter (that I count) was the addition of the Content Library in April 2019. That is definitely a significant one, but compared to Storyline it's been quite a while. I just wish it had things like "export to MP4" and the Modern Player as well as the ability to work with files in OneDrive desktop folders.
- ChristopherW274Community Member
Thank you. I can make that work.
Regards!
/c
Christopher Woods
Product Training Specialist, ECS Learning Team
Arrow Enterprise Computing Solutions
Christopher.Woods@Arrow.com
Work - Mobile: 720.366.2587
Work - Desk: 303.824.65159151 E. Panorrama Circle
Centennial, CO 80112