Owner and collaborators? Rise 360

Hey Karen,

if the owner has no license anymore, the courses will be deleted after 6 months. So it would be wise to transfer the ownership before that. Only the course owner can transfer ownership. If you gave the role "course manager" to someone, then the manager can duplicate a course and is the owner of this new course duplicate. A course author can´t do this.

If you are removing someone and have more than 1 license you can also transfer all courses to another license, when you remove someone. But (as far as I know) only rise courses are transferred and not review content.

So my tip: If someone is leaving the company and you want to remove this person, edit the account information of this person and instert a new e-mail which NEVER had an articulate account before. This only works with never registered e-mails. It doesn´t work, if they had registered for a trial before. After changing the account informations and saving, you can request a new password. Now you have all content of rise and review on this new account.

Regards

Susi

Hi Karen! 

In addition to the information that Susi provided above, the admin or the account owner can follow the instructions from this link to transfer ownership of the course to another team member:

Articulate 360 Teams Managing Content When Users Leave Your Team

Let me know if this information is what you're looking for!

A follow-up please--we've transferred ownership of content, but the absent previous owner created a folder, and the new owner cannot move courses to any another folder, and that folder is not included in searches.  Any advice?  The Move To appears, but does nothing when clicking Move button.

Hi Kelly,

if you are still having this problem, I recommend duplicating the courses. Then you should have ownership plus you have a backup. :)

Also you could report this issue to the support team and they can have a look into this: https://articulate.com/support/contact/360-teams

Susi

Hi, So can i please confirm that it is not possible to have more than one owner of a course?