Forum Discussion
"Pause timeline on This Layer" pauses the timeline on every layer.
Hi, has anyone else run into this issue?
I have two layers, both have objects with exit animations, I pause their timelines before we reach those exit animations. When I click a button to show the...
Ah yes; another thread showcasing the excellent support for Articulate. Good job fixing the bug! Oh wait...
Still (bar none) the best support of any development tool that I've ever used, and for being a version 2 product Storyline (current bugs and all) is still by far my preferred tool to use. Find me a better tool with better support...
I think it's a very hard to quantify objectively. For me, so far, every time I've had an issue with Storyline 2; I've found year old threads, like this one, with people having the same problem as me. I could try inquiring support personally, but after reading a thread like this, I really don't have the motivation.
Hi Frederik,
When searching for discussions you may find older ones based on overall number of responses, users involved in the thread, how often it's been clicked on (in Google search), etc. So if you're unsure about a particular issue you are always welcome and encouraged to contact our Support Engineers directly here or start a new forum discussion as well.
That's exactly why it's so frustrating that these bugs still haven't been fixed after such a long time.
I completely agree that Storyline 2 is a great product and given the choice I much prefer using it over its competitors, but these bugs are breaking fundamental features, such as layers and animations.
Obviously I don't know how issues/bugs are prioritised, but it just seems as though every time someone logs an issue, the reply is just that "it's been logged, we'll let you know when it's fixed"...even for issues that were logged years ago, such as this one, and nothing gets done about it.
Hi Luke,
I know we've gotten some feedback about the bug and feature request process not being at all transparent and how that can be frustrating for users. We have implemented a number of updates of Storyline 2 and you can see them all here within the release notes.
The bugs that are included in a release fix are determined based on a number of factors such as involvement of the fix, impact that fix may have on other behavior, impact of the bug on customers and pain associated, the availability of work arounds, etc. It's a discussion our support team has with our QA and product team on a regular basis and based on feedback in Support cases and forum discussions we're able to adjust and reevaluate, so please continue to share your feedback and ways in which this impacts your workflow so that we can communicate that accurately.
