Peek Issues

Hi there James, can you tell us more about your set-up? We have found issues with skipping audio when Peek is used on VMWare or Parallels. If your system meets the requirements for Windows or Mac, we'll want to take a closer look.

We're now on our 6th different PC having the same issue

Hi James,

I'm sorry you've had such an aggravating time recording audio in Rise, and we can help. Please click here to give us the details about your system, and our Support Engineers will work with you one-on-one to get this sorted out. 

Could it be a conflict with some other software? e.g. we use Sophos Anti-virus. 

It's in Peek, I guess you just made a typo..

Peek worked fine for my first screen recording, immediately after, without shutting down or logging off, the second recording was completely un-useable.

Hi Michael, 

I see you were already working in a case with Bret (01024978), and I'll let him know you're still getting stuck. Thanks so much for coming back to give us an update.

The result of my support case on this issue was to stop using Peek and use Replay instead because a quick fix wasn't possible. It's not as light a program, but it can do the same screen recordings, and it didn't have any audio problems for me. 

Replay isn't a good fit for us, as it doesn't allow you to export the captured video as a non-story file. But Replay captures everything perfectly.

Thanks for getting back to me. Replay only seems to allow me to save in .replay format once ive finished recording, though

Thanks! Bit confusing, but also a bit slow for our needs.. Ends up taking about a minute per minute of video to "publish" as an MP4