Peek Issues

Hi Michael,

I'd love to help figure out what's causing the slow publish. I went ahead and started a support case for you - they'll reach out with directions on how to upload your .replay file so that we can give it a test! 

Hi there Susan, thanks for chiming in here. I'd like to connect you with our Support Engineers so we can get some more information on your system, so I've opened a case on your behalf. Be on the lookout for an email from Support@Articulate.com shortly! 

Hello,

stumbled on the same problem. Peek doesn't work, the audio jumps every 4-5 seconds, seems to "lag".

You should really work on fixing this issue ASAP, it's a software with good potential that gets completely wasted because it simply does not work.
System is irrelevant, it doesn't work either with Windows 7 or with windows 10, with a professional microphone or with the built-in one.

I have to record the video with peek and the audio with Audacity and then merge them. Pretty crazy.

Hi there, so sorry you're having trouble recording audio. We can help you get this straightened out! 

I've opened a case for you, and you'll hear back from our Support Engineers soon. Keep an eye out for an email from Support@Articulate.com.

Hi,

I've since joined a new organisation, convinced them to buy Storyline 360, ordered a new laptop, tried Peek again and the same dropping out issue happens. 

This really needs some urgent attention, as without quality audio recording the software isn't fit for purpose.

What has been done since the first post was raised?

Hi James,

I'm sorry that you've hit the issue too. It is something we reported to our team as a possible bug.

Depending on priority and risk, some bugs can be fixed quickly, while others take longer to resolve. Here's more information on how we identify and tackle bugs.

I see that a few users noted that the preview is where the audio was inconsistent. Are you seeing that as well, or does it also sound inconsistent once uploaded to Articulate Review or when you've export the video file? 

Was this issue ever fixed?

Hi Michael, 

The issue in Peek remains for recording while in a Windows virtual machine (such as Parallels or VMWare) but once published to Articulate Review, the sound played normally in our testing. Are you hearing odd sound in Review as well? If so, could you share one of those links with us?

No, just checking in on Peek. Haven't been using Review as it wasn't suitable for our needs. 

Wanted an answer before we resubscribed for another year

Hi Michael,

We're still monitoring the issue where the audio skips when recording narration in Peek for Windows in Parallels Desktop or VMWare, and we'll certainly let you know when we have an update. 

Depending on priority and risk, some bugs can be fixed very quickly, while other bugs take longer to resolve. Here's some more information on our process for tackling bugs.