Peek Issues

We dont use either of those? Just normal everyday Windows 10

Ah, good to know! I do see that you were working through this with my colleague Bret back in May, and it looks like the bug he found hasn't been resolved yet. We'll certainly keep you posted on any new developments. 

I am also having this issue. Just did a recording this morning. Windows 10, Dell laptop, Microphone Array (Realtek Audio). The audio drops and is garbled, and then practically non-existent. 

I had this issue using Replay a couple weeks ago.

I'm glad I have Snagit!

Hi Annie, 

I'm sorry you've run into this too. Did you also test how it uploaded to Review? Is the audio still gargled there, or is it only in the Peek preview?

Thanks for confirming that, Annie. I'd like our Support Engineers to weigh in, so I've opened a case for you. Keep an eye out for an email from Support@Articulate.com!

So we're talking almost a year and still no resolution?

Hi, folks. I wanted to circle back here to let you know that we released another update for Articulate 360!

This update includes a fix for an issue in Peek where audio would sometimes skip or stutter when previewing a recorded screencast.

You can take advantage of this fix by updating your software to the latest version. Many thanks again for bringing this to our attention, and let us know if you have any other questions!

Unfortunately I think there's still a problem, or maybe my computer just isn't powerful enough.  I installed the update, and did an uninstall/reinstall of Peek specifically following instructions sent as a response to the case I'd submitted a year ago.  I then did two very quick recordings, and in both the audio still cut out, although it seemed to do so only when I tried to do something else on screen.  For example, when I opened Google Chrome, the audio cut out on the recording.  

Bottom line for me is that this still doesn't seem to be usable. Replay worked just fine when we needed screen recordings, though, so we have that option available.

Thanks, Lawrence and I saw you sent a video back in your case to Bret as well. Our team is taking a look! 

Hi, Lawrence! Thanks for sharing your experience with us here and in your case. I'm really sorry you're still running into some trouble after the update – our team is here to help.

I let our Support Engineers know about your update here as well, so we can continue to investigate this with you. I'll follow along and will share updates here with any relevant info.