Forum Discussion
Peek videos not aligning with display
I'm fairly new to Articulate 360 and having trouble with Peek. After etting my frame to capture what I want, I create a video to walk my learners through using certain systems. The video that is available online after doesn't show the same framing. It capture to the left and lower side of the screen than the frame it shows when making the video. When walking through web links and systems, this means that all the clicks I make to show my learners where to go and how to use their systems are mis-aligned and sometimes look like I'm clicking on a different menu option. How to I make Peek capture exactly what I have in my frame?
Hi Sarah,
Sorry to hear this issue is coming up again for you! I know you had a previous case that had to be abandoned, but I've opened a new one so our support engineers can continue troubleshooting this with you.
Be on the lookout for a response soon!
I am having the same issue that's been reported above. What's disturbing is that this issue remains and opposed to posting an actual solution, those who've responded have done nothing but open tickets that still haven't led to a resolution. Is there a fix coming and if so when can it be expected? Are there steps that we can take and if so what are they? Having to read 3 years' worth of posts regarding an obvious system limitation doesn't convince a new user that they've selected the right product for their business needs.
Hi there Sarah! I'm happy to lend a hand. First, are you using Peek for Windows or Peek for Mac?
Also, are you using an external monitor? If so, do you see an improvement if you disconnect that monitor and record on the single display?
Hi there,
I’m working on Windows 10 and not using an external monitor. Any help would be appreciated! We really need to quickly capture some screen videos to rapid-deploy some online learning to an incoming staff!
Thank you,
Sarah
Hmm, that's really curious, Sarah! I'm going to open a case on your behalf so we can get this sorted out as soon as possible. Keep an eye on your email--you'll see a message from our Support team soon!
Hi Alyssa,
Came back to this thread as the same issue is happening again. Still in Windows 10, this time with an external monitor. Every time, I'm framed up correctly but the cursor in the video that Peek captures is not aligned with the screen. I've attached an example. You can see that the frame is right, but the cursor is sitting in the middle of the screen, which doesn't show/teach learners where to click to access the pieces we want them to see. Can you provide any pointers on how to trouble shoot this?
Thank you!
Hi,
I have the same problem. The video doesn´t show the same framing. I´m also woking with Windows 10 and i´m not using an external monitor. What do I do wrong?
Hi there, Ylva. I'm so sorry you're facing this obstacle!
What Scale and Layout setting are you using? (We recommend using 100%.) Here's how to check/change this setting:
- Right-click your desktop and select Display settings.
- Click the Display tab in the upper left corner of the window that appears.
- Under Scale and layout, select 100% from the drop-down list.
Let us know if you see a difference after recording a screencast in Peek 360 again. We'll explore our next steps from there!
Hello! I'm also having this issue. I changed my display settings as recommended, and tried recording on my laptop instead of my external monitor, but still having the same issue - Peek only records have of the frame that I've selected for my screen capture.
Hi Tara,
Thank you for letting us know! I am sorry that you are hitting this snag with Peek 360 recordings.
Since adjusting the display settings didn't seem to help, could I have you try disconnecting the second monitor to see if that resolves the issue?
Please keep us updated and let us know if you have any questions!
UPDATE: Both of these problems went away when I unplugged my 2nd monitor. Leaving this here though in case the problem can be fixed because it does limit the 'ease' of Peek to some degree. Thanks!
I'm having this same problem when I try to capture only a section of my screen. The attached shows the PPT I was trying to record is like cut into 2 parts and the bottom part is playing at the top of the screen!?
Also when I do full screen, a red line appears in the middle of the recording. Have tried several times, this is in all my recordings the past 2 days (just started using Peek).
https://360.articulate.com/review/content/a3acc8bd-fd25-49b7-b650-33e124e00fa7/review
Hi Margaret,
Thanks for updating your post with what helped resolve the issues, as I'm sure this will be beneficial for others who come across this!
Is this still an open ticket? I am having the same problem. I have completed everything suggested, including taking down my external monitor. Peek application is offset from the item being recorded. If I leave it alone, it records the appropriate area, but their is a red line in the recording of where the recording box outline is located. If I manipulate the recording area, it then does not align. I also have the exact same problem when trying to record in Storyline. I have included three screen shots below of what it looks like when I just select the application and do not move the capture area.
Peek 1- Shows capture area selected by application
Peek 2 - Shows what is being recorded
Peek 3 - Shows recording
You can see the red line of what should the capture area vs. what is actually captured. The same offset seems to be true when I move the capture area around.
