Forum Discussion
Pixelated Video in Replay
When I open a video in replay, the image is distorted and pixelated. Thankfully when I published the video as an MP4, it's fine. But I can't see anything when looking in Replay. I have uninstalled and reinstalled Replay and that seems to have worked in the short term (about 2 weeks ago). But opening Replay today is showing the same issue. I don't want to have to keep uninstalling and reinstalling Replay. I have attached an image for reference.
Is there any update to this bug? I can see these posts were 2/3 months ago but I've just encountered the same issue.
Unfortunately, due to the nature of my organisation, I can't share my file.
Any updates would be very appreciated.
Hello Tom,
Thanks for letting us know you are experiencing this issue! Sorry that you're going through this! There currently hasn't been any movement on this as we prioritize other fixes. In the meantime, have you tried repairing your Replay 360 installation?
If you have and the problem still persists, please open a case with our support team.
I've had an open case since November about this too. Exactly the same issue - we've just done a full uninstall including the clean-up file (which was being blocked because it's on an http file rather than https!), followed all of the instructions and still my Replay screen is pixelated.
I agree with Tom, it is literally preventing me from doing my job as I can't see where to edit or drop in lower third text.
We'll have to start looking at other products if it isn't resolved soon, and I'm sure we wont be the only company doing that.
Hi Silva,
I accidentally found a fix for this. If you open your pixelated Replay file, then click on 'Record screen', then immediately cancel the recording (before it starts), the file suddenly un-pixelates itself!
It's a really annoying little bug which I'm sure is easily fixable if they just dedicate someone competent to work on it. Unfortunately the Articulate community is flooded with unresolved threads like these though, that's why they have such a bad rep!
Tom, you definitely saved my neck! Gotta love the work-arounds we have to figure out to make things happen...
Worked for me too Tom, thank you!
Disappointed with the lack of priority of this from support. You would think they need their products at least useable...
To be honest Karen, I find myself a little torn on whether to share workarounds on this forum because it almost feels like Articulate won't bother fixing things while people are solving things for them.
I just hate to think of how many ppl might not be aware of this community and have gotten themselves into trouble on projects because of flaws like this in the software.
Hi Tom!
I'm so sorry to hear that pixelated videos in Replay 360 has been such a pain point for you!
I see that you previously opened a support case and connected with my teammate Cleo. I went ahead and updated your case with the feedback you shared so our support engineers can continue troubleshooting this issue with you.
You should be hearing from them shortly!
Thanks Steven. I've sent a file to Cleo to use for his investigations - hopefully he and the rest of the support engineers can find the route of the bug once and for all and eliminate it from the software.
In an effort to keep this bug on the radar, it's still there. I just installed Replay for the first time, messed around with a sample video, hit save, and everything pixelated. The minimize/maximize the window trick worked. While simpler than a repair/reinstall, it's still annoying, and not everyone will find this thread.
Same, everything pixelated! I did the work around that was shared, and it resolved, thanks to Tom, G., but disappointing to have to research this known issue.
Again, disappointing to waste time researching this bug, cant you just fix it? The costs associated with Articulate360 suggest the product is AT LEAST stable. It is not!
