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Hi Moses, 

Thanks for reaching out! 

It would be really helpful if I could see a video of the issue you're experiencing. Would you be willing to record your screen for me?

For Articulate 360 subscribers, Peek 360 is the quickest way to record a screencast, and it's available for Windows and Mac. Follow the steps below:

1. Launch Peek 360 on your computer and click New Recording.

2. Select the application you want to record, then choose a microphone  (if you have one)  when the recording window appears.

3. Click the red Record button and reproduce the issue.

4. When you're finished, click Done on the recording control bar or click the Peek 360 icon in your system tray (by the clock).

5. You can preview your recording, give it a name, and then click Upload to send it to your Articulate 360 account.

6. Windows will notify you when it's done uploading, and a link to your screencast will automatically be copied to your clipboard.

7. Share the link with us.

Additionally, please upload a copy of your project file as well. You can do that here or in private by opening a support case. We'll be able to share our findings with you as soon as we know more about the behavior you're experiencing!