Forum Discussion
Poor image quality when uploading an image with Rise
Hello,
I created and saved-for-web a .png image in Photoshop. When I uploaded it with Rise (as a centered image in my blocks-lesson), it converted it with poor quality. Is it possible to avoid those artifacts? Looks not so good when a course is viewed on PC screen.
Thank you!
Hi everyone!
Do you have an image that looks blurry in Rise 360? We've designed a workaround to keep your images looking crystal clear.
If you'd like an image to keep its specific file format and not undergo compression, you can opt-out of image optimization on a case-by-case basis. Add _NOPROCESS_ to the name of your image file. It'll upload and display exactly as you saved it. Keep in mind that the 5GB file size limit still applies, and you could see an increase in your output file size.
Any progress on this? I have the same issue with all content blocks and have tried everything from .png, .svg, converting text to outlines, using sans serif fonts, etc., and nothing has worked. It makes the platform very limiting when you're trying to add custom graphics.
Hi Rachel,
there is a work around for this.
Whether you save for scorm or tin can or web the zipped files that are produced contain:
If saved for scorm a folder named: scormcontent > assets
In this folder are all the images you used in your course simply find the image that was loosing quality and replace it with the original image - be sure to name it with the same name as the one your replacing. Simple as that.
If save for web, go into: content > assets
In this folder pretty much do the same as the above direction.
Make sure to use a (.jpg) extension for the new image which you paste in the folder. This is the extension that gets written in the final files. If you use an image that happens to be a (.png) for example it won't take it and the image will look broken or missing even though you named it the exact name and that's because in the code RISE writes a (.jpg) extension.
Is there any update on this issue? I'm experiencing the same problem and our customers are noticing.
Example PNG is attached. When uploaded to Rise, it looks noticeably worse.
Hi Joe,
I do not have an update to share at this time. The quality of some images in Rise is still open with our team, but I do appreciate an additional example that I can share.
Ok. I'd like to clarify the severity of this issue because it's... well... bad.
Images are obviously a core part of any content out there, and this (attached) is embarrassing to deliver to our customers. It's nearly unreadable, much less presentable.
Given that the below is the first sentence from the knowledge article on images, I hope that the team is treating the issue with a commensurate level of importance:
"Rise uses cutting-edge image compression that reduces file sizes with virtually no loss of quality. "
Hi, I have had a similar issue for sometime but recently found PNG images produced using the PowerPoint Screenshot function seem much cleaner for some reason.
Interesting note Paul. I appreciate you sharing your findings.
Thanks for popping in to share an additional example Joe. I shared the first image with our team and if you have this image to share as another example, I'd be happy to pass it along as well.
Looks like you're quoting our documentation here, which I wanted to share for anyone following along.
Do you have higher resolution images to test in your content? It looks like the image you shared above is 105 KB and only 439 x 845 pixels.
Hello, is there any update on this issue? I too experience quality loss when uploading images to Rise. The original post for this thread was posted by Irina Poloubessov over 1 year ago - that seems like an awful (almost unacceptable) amount of time to not have a resolution for this issue?
(Thanks for the genius workaround Daniel Nyakana - it's a welcome but unnecessary step and fairly time consuming when you use a lot of images (as I do) in the design)
Alex
Hi Alex,
I don't have an update to share at this time, and I know it's frustrating that this issue is still lingering in Rise. Rest assured our team is aware of the problem and we're looking into how we can come to a solution. I promise to keep you posted if we get a fix in place.
I have Just come across this problem with my first attempt at using RISE. My images are being heavily compressed not just by .jpg conversion but also PNG-8! 8bit compression is not cutting edge its equivalent to GIF?
So far I am loving RISE but this might quickly become a deal breaker, I need more than 256 colours!
Full disclosure - I have not published this course only previewed it and saved images from the preview, so forgive me or correct me if when publishing the course the images will be compressed to a higher standard, but even if this is the case there should be more options or control available.
Hopefully someone may be able to comment/assist?
Hi Andrew, thanks so much for reaching out about this. I spoke with our Rise team, and we'd love to take a closer look at your course to see why this is happening. I'm going to send you an email shortly with instructions on how to do that.
Hi Alyssa, Got your email and followed the instructions! Thanks
Thanks, Andrew! I've got your Rise course and original images. I'm going to share all of these assets with our Rise team, and I'll reply to your email as soon as I have more to share!
Hi Team,
Am also having this issue.
I've tried jpeg and png and both are blurry. Have attached originals below.
I'm inserting the image file into a multiple choice quiz question.
With thanks,
Michelle
