Forum Discussion

RandyBrown-62c0's avatar
RandyBrown-62c0
Community Member
3 days ago

Pop ups not working

I have several existing storyline courses on my LMS that have been active for 2 years. Just recently (last 3 weeks) some of these courses have experienced "Continue" buttons not working on pop ups for knowledge checks and to resume course. Since these courses have worked for 2 years and we did not update any files, I feel this is a desktop issue or a Window Update issue that messed with the pop up blocker setting.

Using incognito window, different browsers, and changing pop up blocker setting has not fixed the issue. 

Anyone else recently experience this issue?

advice
  • KellyAuner's avatar
    KellyAuner
    Staff
    3 hours ago

    Hi RandyBrown-62c0,

    Thanks for reaching out and I'm sorry to hear you've hit this snag!

    A few clarifying questions for you:

    • What LMS are you using? 
    • Are your browsers are updated to the latest version?
    • Have you tried clearing your browser cache?
    • Do you have any new security software installed on your computer that could be causing this?

    I hope this helps point you in the right direction!

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