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MelodyCabrera-6's avatar
MelodyCabrera-6
Community Member
16 days ago

Posted SCORM file was null or empty in ComplianceWire

Hi Folks! 

Our organization uses ComplianceWire LMS, and we are experiencing a new issue uploading files from Articulate Rise 360. Generally, we would export the Rise files to SCORM 1.2 and upload to the LMS with no issue. However, now, several individuals in our organization have tried uploading SCORM files to the LMS and we keep getting a "posted file was null or empty" error. We've double-checked the files and they aren't empty- there doesn't appear to be anything unusual with the files. Has anyone else experienced this issue with Rise SCORM files not being recognized or able to upload to an LMS? If so, how do we fix it. We've also opened up a ticket with our LMS vendor to investigate the issue, but we would appreciate any advice you may have. Below is a picture of the error we are receiving. 

Articulate 360
ComplianceWire
Rise 360
scorm
  • StevenBenassi's avatar
    StevenBenassi
    Staff
    14 days ago

    Hi MelodyCabrera-6!

    Sorry to hear you're running into errors when uploading SCORM files to your LMS!

    I suggest testing how the SCORM package behaves in an LMS test environment, like SCORM Cloud. A problem with the course can be observed regardless of which LMS is used, but LMS-specific issues cannot be replicated in another LMS. If you don't encounter any issues in SCORM Cloud, please connect with your LMS support so they can address the behavior you are experiencing in their environment.

    If the course also fails to upload in SCORM Cloud, it would be helpful to see the file that's giving you trouble. Please upload a copy here in the discussion or privately through a support case.

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