Forum Discussion
Preview Links Not Working
Hi, Anyone having trouble with the preview links created through RISE today? I can see the course when I use it but my coworkers can't. This is true for Chrome and IE. Thanks
Hello. We are experiencing the same issue where using the Share link does not work for non-articulate users in Edge or Chrome. However, it does seem to work in IE most of the time.
My training team (who has access to Rise) can view all share links regardless of browser. Was there ever a fix to this?
Hi there, Erica. We didn't make any changes to the Share link functionality for Rise 360. If you are publishing your Rise 360 content to Review 360, there will be a login option at the top, and it will ask for an email if you're leaving feedback. But it isn't necessary to be an Articulate 360 user to view the content.
If you have a screenshot of what users are seeing, I'd love to help! You can share it here in your reply or connect with us privately by clicking here.
I'm experiencing the same issue as Tim and Erica. It's a Rise SHARE link, not Review 360 link. My coworkers (not Articulate account holders) claim that the links require them to login sporadically.
When they reach out to me because the links are directing them to login, I go back to Rise and email them the SHARE link, which usually ends up working for them. I've noticed the #/ added at the end of the URL when I paste the SHARE link in the browser. I'm wondering if the #/ is directing non Articulate account holders to the login page??
We'd like to know how to avoid this as we utilize Rise courses during live training sessions led by non Articulate account holders.
Hi Noriko. Sorry to hear that you are also experiencing this issue. I did a couple of tests with the share link with my test course, and it worked fine.
The only time I was asked to sign in is when I shared the Rise 360 author link.
We would love to take a closer look. Could you send us the link that you shared and prompted your coworkers to sign in?
Thanks Chino! I just submitted a support case (#03317572) with the word file.
Hi Noriko! I see you are working with John Carlo and just sent in some details through Case 03317572. We'll be following this case, and feel free to let us know if you need any assistance on this as well.
Hi everyone,
I am having a similar issue. I have the Share link from Rise 360. If someone copies and pastes the link into the Chrome URL, it works no problem. However, if you paste it into a word document, and if someone tries to open it via that, it takes them to the Articulate 360 sign in page. Any idea how to open it from a Word document?
I cant even get it to work copy/pasting into a browser, UGH, really liked this functionality and very sad if its not available
Hi Noriko,
That's very helpful, I appreciate it - thank you!
Phoebe
I am having the same issue I use the share link and the end user cant preview it asks them to log in. Please provide instructions on how to fix.
Hi Amy!
If you're using the preview share link (as shown below), other viewers shouldn't be prompt log in.
If others can't view your course content without opening an account, please ask them to take a screenshot that includes their browser's URL address bar and share it with our team. We'll be here to help!
Hi there,
Has anyone had any luck with a fix for this problem.
I'm Still having issues with both Chrome and Edge.
Adam
Hello Adam,
Happy to help!
There's been a few different issues discussed in this thread and I want to make sure that we get you the proper help that you need. Would you mind sharing details of the exact issue that you're experiencing with Rise 360's share link so we can help you troubleshoot the behavior? Feel free to include screenshots of any error messages here if you'd like!
