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TracyArron's avatar
TracyArron
Community Member
4 years ago

Previous Next Button Brief Flash When Hidden

Hi

I have seen the various threads on this issue and tried to recreate the trigger so that the buttons hide at 0 but it still flashes when we watch it in preview mode.  Why the delay on the button to hide - it really brings the quality of the build down.

Any ideas - here is a quick vid of the slide - typically we just use when timeline start it hides and it flashes then tried it with the 0 and still flashes?

Really appreciate if someone can let us know if this is an error with the software or can we fix this ?

 

Thanks - Tracy

storyline 360
  • RenGomez's avatar
    RenGomez
    Staff
    4 years ago

    Hi Tracy,

    Thanks for sharing that video of what you're seeing! I was able to replicate the experience using Storyline 360 Update 43 in preview and published formats only when there are no buttons already on-screen (i.e., the first slide).

    I've opened a case on your behalf to connect you with a support engineer that can take a closer look and provide more insight! Be on the lookout for a response soon!

  • MCostaStienstra's avatar
    MCostaStienstra
    Staff
    3 years ago

    Hi, Mickey.

    Thank you for reaching out!

    It looks like this is the expected behavior, since the player and its buttons load before the first slide.  

    Is that what you're experiencing?

    • MickeyMatusik's avatar
      MickeyMatusik
      Community Member
      3 years ago

      I see. Yes that is what I am experiencing.

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