Forum Discussion

ChiP's avatar
ChiP
Community Member
2 years ago

Problem when Publish to video - "Loading" scene

Hello,

Recently I'm having this problem when Publish to video : When the video jump to another slide, there's a "loading" scene very visible (the scene get dark briefly with a loading icon). 

I never had this problem before in the older version of Storyline 360. Is this a bug ? Is there any way to avoid it ?

Using Premiere Pro I can manually delete the "loading" frame, so it's actually embedded in the video and not a real-time loading issue.

Thanks for your help.

storyline 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    2 years ago

    Hi Phan, 

    Thanks for reaching out! 

    I'd like to see publishing your course to video using a more powerful computer would help remove the loading frames that you are seeing. 

    Would you be willing to share a copy of your project file here or in private through a support case so we can test the behavior? We'll delete it afterwards. 

  • KeithKemsley's avatar
    KeithKemsley
    Community Member
    7 months ago

    I'm having the same issue. Is there a fix on this, other than video-editing the loading page out?

    • LaurenConnelly's avatar
      LaurenConnelly
      Staff
      7 months ago

      Hello Keith!

      I am looking at similar reports, and the fix was to set the video quality to "Very high." Here's a screenshot of what this would look like in the publishing window.

      Please let me know if this does the trick!

  • KeithKemsley's avatar
    KeithKemsley
    Community Member
    7 months ago

    Hi Lauren,

    I tried various video quality publish settings including "Very high" and it did not remedy the issue. I also tried dramatically reducing the size of the videos that were showing on the transitioned-to slide; this did not work either.

    Ultimately, I edited it out using a video editor. This is inconvenient to do during the edit/review process, so I may also try breaking up the transitioned-to slide into two smaller slides...but this is a bit of a challenge in this particular case just due to the content on the slide.

    Thank you very much for trying to work the problem, Lauren!

    p.s. we have tried publishing on different computers and different instances of Storyline.

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