Forum Discussion

VladimirKunin's avatar
VladimirKunin
Community Member
5 years ago

Publish as MP4 with subtitles

I'm trying to publish a storyline video with cc as an mp4.  However, when I do that I can't turn cc on.  Any advice on how I can solve this?

storyline 360
  • KellyAuner's avatar
    KellyAuner
    2 years ago

    Hi, everyone!

    I have some great news to share. We just released another update for Storyline 360. In Update 73, we’ve included important fixes and new features!

    One new feature we’ve included:

    Boost video accessibility by including closed captions when publishing projects as MP4 video files.

    To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

    Please let me know if you need additional help!

  • JolieBonnette's avatar
    JolieBonnette
    Community Member
    3 years ago

    Any work arounds found? Following this thread (in addition to a few others on this topic)

  • KellyAuner's avatar
    KellyAuner
    Staff
    2 years ago

    Hi, everyone!

    I have some great news to share. We just released another update for Storyline 360. In Update 73, we’ve included important fixes and new features!

    One new feature we’ve included:

    Boost video accessibility by including closed captions when publishing projects as MP4 video files.

    To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

    Please let me know if you need additional help!

    • MartinKobienia's avatar
      MartinKobienia
      Community Member
      2 years ago

      Hi Kelly,

      so I how do we get the previous behaviour, i.e. subtitles hardcoded in the video, back? Subtitles as a separate file are great if the platform you're using supports e.g. .vtt uploads. 

      However, if the platform doesn't do that, you need one single file with everything in it. 

      Cheers

      Martin

    • PatriciaScotto's avatar
      PatriciaScotto
      Community Member
      2 years ago

      Hello Kelly,

      Do you know if there is a way to increase or decrease or choose the policy in the closed captions when you publish projects as MP4 video files?

      Thanks a lot in advance for your answer.

      • JoseTansengco's avatar
        JoseTansengco
        Staff
        2 years ago

        Hi Patricia, 

        Happy to help. 

        Can you clarify what you mean by modifying the policy for closed captions when a course is published as a video so we can get you the information that you need?

    • AmandaSimmons-0's avatar
      AmandaSimmons-0
      Community Member
      10 months ago

      Hi Kelly, the Update 73 link appears to be broken, but I tried publishing again and the mp4s don't have the closed captioning attached. I also tried with the Storyline 360 x64 Beta version but the vtt file still publishes separate from the mp4. Are there any other ways to connect the files within one of the Articulate applications?

      • StevenBenassi's avatar
        StevenBenassi
        Staff
        10 months ago

        Hi Amanda!

        Happy to jump in here!

        Sorry you had trouble accessing the link Kelly shared! Earlier this week we identified an issue where some users were unable to access pages on Articulate.com. We've implemented a fix for the issues, and things are loading normally now.

        If you're comfortable sharing a copy of your .story file, I'd be happy to take a closer look to see why closed captions are not being included in the published-to-Video output. Feel free to upload a copy here in the discussion or privately through a support case.

        Looking forward to hearing from you!

  • JohnMorgan-c50c's avatar
    JohnMorgan-c50c
    Former Staff
    2 years ago

    Hi Martin,

    I would love to get you some information about this! First, I have a follow-up question. Can you describe the previous behavior you saw when publishing your course with closed captions to MP4? I would like to get you the best information possible. 

    Thanks for reaching out!

     

    • MartinKobienia's avatar
      MartinKobienia
      Community Member
      2 years ago

      Hi John,

      in the previous version of Storyline (which I've downgraded to in the meantime; January build), publishing a slide with a video on it (that also has captions) as "Video" results in one single .mp4 file. 

      In the latest version of Storyline, I get an .mp4 and a .vtt file instead. Without the latter, the former does not display any subtitles, which is a problem for when I have to upload it to a platform that does not support adding .vtt files, too. 

      I mean, subtitles via .vtt look much nicer and don't flicker the way they did before (when they were hardcoded), so I'd love to use the latest Storyline has to offer, but if the platform I'm uploading the video to does not want to play nicely...

  • EricSantos's avatar
    EricSantos
    Staff
    2 years ago

    Hi Martin,

    Thanks for sharing the details of your experience with us! Accessibility concerns have driven the feature change regarding producing a subtitle file when publishing to Video.

    Do those platforms support other subtitle formats, such as SRT? If so, you may use a tool to convert the VTT subtitle file to SRT before uploading. 

    If they only support MP4 files with hard-coded subtitles, you can merge the VTT file to its MP4 counterpart using a third-party tool. For starters, you may use Handbrake, free software, to merge the subtitle to the video. But if I'm correct, it only supports SRT files, so you need to convert the VTT to SRT first. There are online tools that will merge the MP4 to VTT directly.

    Let me know if that helps!

    • MartinKobienia's avatar
      MartinKobienia
      Community Member
      2 years ago

      Hi Eric,

      I've looked into third-party tools as well, but let's just say it's not that easy to use them in a Corporate environment where all software needs to be greenlit by IT/Security. 

      But since Articulate has their stamp of approval, I'm just using a previous version for the time being to hardcode subtitles. 

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