Forum Discussion
Publish to Video is Slow
Hi,
I am trying to publish an 8 min Articulate Storyline 360 video and it is taking over an hour. Is there any way to speed up publishing of these videos?
Hi Everyone!
Great news! I'm happy to share that we just released Storyline 360 (version 3.82.31354.0), which includes a new 64-bit version of Storyline 360! Harness the processing power in modern computers with 64-bit Storyline 360. Large, media-rich courses benefit from increased stability and faster performance!
To use 64-bit Storyline 360, please update your Articulate 360 desktop app, then click the Install button next to the Storyline 360 app with the 64-bit and beta labels. The Install button will change to an Open button when the installation is complete.
This was highly requested, so we hope it serves you in your course creation! If you run into any snags, don't hesitate to contact our team in a support case.
80 Replies
Hey Friends,
I too am experiencing severely slow publishing times when attempting to publish a video. Recently ,it has been over an hour every time and some of them upwards to a few hours. Has there been any progress on correcting this problem? I would really hate to have to veer from using Storyline because I love it! Unfortunately, the extended time spent on publishing is really putting a damper on my deadlines . Open to any other suggestions as well! :)
Hi Jessica,
Thanks for writing in. We're happy to look into the publishing process and appreciate you opening a support case!
Be sure to let us know if you have any more questions about Renato's findings!
✎ Note: Publishing videos, especially high-quality videos, can take some time. The maximum duration for a published video is two hours, and the published frame rate is 30 fps.
• Storyline 360: Publishing a Course to a Video File
Hi, I am currently experience the same issues that these folks are. Publishing a 1 minute video taking over an hour. Can I send a file to you to look at to see if it's the 32 vs. 64 RAM issue or something else?
Thank you
Michele
Hi Michele!
Yes, please share your file with us! Here's a secure upload link. We'll let you know when we receive the project.
Hi there -
I'm experiencing the same issue as those in this thread. Has there been any improvement?
Hi there, James!
I'm sorry to hear that, and I'd love to look into the process with you.
First, we have these best practices for preparing content for video publishing.
Next Step: Are you comfortable with sharing the course file? It'll help us review the publish time, and we'll delete it from our machines after.
- Use this upload link to share the file privately with our Engineers
Hi, to follow up on my experience... I sent the file to Articulate and it took them the same amount of time it took me to publish a file. A 2 minute video took about 20 minutes to publish. For me, a 5 minute video was taking over an hour. And I had 10 videos, all about 5 minutes - each of which took over an hour. I would like to continue using Storyline for remaining videos (about 20 of them) for this client but, unfortunately, am hesitant to do so because of the publishing speed, or lack thereof.
Should I upload one of the 5 minute videos that are taking over an hour to publish so you can review it as there may be a different reason?
Thank you!
Michele
Hi Michelle!
I see that you were working with my teammate, Georvy, in a support case! If you'd like us to look at any additional files, please upload them to us using this secure upload link! I appreciate your efforts in troubleshooting this issue with us.
Hi, I just uploaded a file that was taking longer to publish. Thank you.
Michele
yeah about an hour for a five-minute video; that's consistent with what i'm experiencing.
Hi Jim!
So sorry you're seeing long publishing times as well! I'd recommend connecting with a Support Engineer so we can see what is included in your project.
I am also encountering this problem. Publishing to video is excruciatingly slow with the latest version of SL360 (3.47.23871) on a very fast Windows 10 PC. However if I publish using the older version (3.36.21289) that is running on my slower Windows 8.1 PC, there is no issue!
I have looked at what is going on behind the scenes using Microsoft's Resource Monitor and it suggests that there are two background process that actually do the donkey work called Articulate.PublishToMp4.exe and encoder.exe. Tellingly when I publish with v3.36, the CPU usage of these processes are around 5% and 25% respectively. However with v3.47 the figures are 3% and 4%. Now whilst this is on a faster PC it strongly suggests to me that encoder.exe is not working properly and that this is the source of the problem.
Unfortunately this issue does not just affect pure video publishing but also standard HTML5 publishing for projects that include video, which for me at least, means pretty much all projects. So I do hope the problem is addressed ASAP.
Has this been addressed. I to have this issue
Hi, Bryson. Thanks for reaching out!
I'm sorry I don't have an update for this, but our Support team is happy to connect with you to review the slowness. They'll use the information they glean to share with Engineering, who are actively working on performance enhancements:
I have the same issue.... However, the difference may be that I'm on a Mac using Parallels to work in Storyline 360. This is my first video published using Parallels. Could there be a trick to making it publish faster? Happy to share my file if needed. Thanks!
Further to my earlier comment I have tried replacing the v3.47.23871 Articulate.PublishToMp4.exe with the v3.36.21289 version. A sample MP4 publish took a few seconds with the older file and several minutes with the new version. Replacing encoder.exe made no discernible difference. So it would seem that the problem lies with the new version of Articulate.PublishToMp4.exe.
Hi, Jeremy!
I appreciate you sharing your findings with us! I'll surface that to my team, and we'll notify you as soon as we have any more details to share.
As always, we're happy to connect with you directly and troubleshoot further. Simply use this link to open a case, where our Engineers will share the next step.
Hi, Heather!
We'd love to take you up on the offer, and a lot of us on the team use Parallels! Click here to share an affected project file privately with our Support Engineers. They'll do everything they can to find the best way forward in your specific setup.
