Forum Discussion
Publishing - external folder missing
Hi, Whenever I publish a folder to go to my LMS. The external folder is not showing up. Why? I am not doing anything different than in the past. Thank you for your help.
3 Replies
Hi Sharria,
Great question! I understand that an external folder is not showing up after publishing your course to LMS. I’m happy to work with you to figure out why this is happening! I have a few follow-up questions regarding the situation so I can understand what you are experiencing a little better.
- Which version of Storyline are you using?
- Is this happening with more than one course or is this the only one?
- Are you missing the folder where your external documents are supposed to be saved? If so, here is a previous discussion with a possible solution.
- Are you working from a shared drive? If so, I recommend saving your files on your local drive before creating, editing, and publishing them. This will help minimize any unexpected behavior.
Thanks for reaching out and I look forward to your response!
I am using Articulate 360. I am not working from the shared drive and I saw the previous discussion (will re-read). I just need the bottom line of why it is happening to me without reading several scenarios to figure this out. Time is of the essence.
Sharria Makeda Abdul-Hakeem
Training Specialist
Division of Employee Training and Development
CDRH, OCE
U.S. Food and Drug Administration
Office: 301-796-9442
S.MAbdul-Hakeem@fda.hhs.gov[cid:image001.png@01D98C99.8201EEF0]
[cid:image002.jpg@01D98C99.8201EEF0] [cid:image003.jpg@01D98C99.8201EEF0] <https://twitter.com/US
Hi Sharria,
Thanks for the reply! I have opened a support case on your behalf. You may have seen the support email that was sent. Our support engineers will be in contact soon to help you through this issue.
