Publishing takes forever

Hello Helen and Carolyn,

I was able to take a look at the case Beth worked on with our team and it was specific to her working environment with the settings and space on her virtual machine. So, there is not an overall solution to share here.

With your permission, I'd like you to share your .story project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

Same with me. It is taking lots of time when i publish to video. However, fine when i publish via review 360 or lms. Why with video?

Are the optimal settings for Virtual Machines and Storyline available somewhere.  This has been an ongoing issue for me as well using Parallels on a Mac, and the latest updated Storyline.  Often the files can take over an hour to publish and I would say 80% of the time they just crash at the end.  Oddly though I can push out the same file at times in less than a minute so its not an issue with my files.  I have explored the internet speed issue, updated my router and have extremely fast internet speed reports and am still struggling to upload to 360 Review.

I have the same issue. I also have Parallels, please help!

Hi Welearn Admin,

Welcome to the E-Learning Heroes community!

I want to confirm that the issue you are experiencing is slow publishing speeds when trying to publish to Review 360? I have a few quick questions for you to help me troubleshoot.

• What version of Storyline are you using? You can check by going to the Help tab > About Articulate Storyline. We are currently on Build 3.63.27674.0 of Storyline 360.
• Is this happening with a specific file? If so, about how long is it taking to publish?
• Do you know your internet speed?

If you're comfortable sharing your file, I'd like to take a look at it to investigate what's happening. You can share it with us here, or privately through a support case. We will delete it from our systems when troubleshooting is complete. 

Hello, I was wondering if this issue of super slow publishing times has a solution. It seems to have no rhyme or reason when it starts doing it, or to what files. I was publishing these same storyline files in a couple minutes before, now they take several hours to publish - if at all. The screen shot attached is after about an hour, whereas this same file used to publish quickly in a couple minutes. Even short ones with no videos or pictures are taking forever, including one that is just 10 multiple choice questions. I've uninstalled and reinstalled articulate and reset my internet multiple times. Nothing else is having issues. I am using Parallels on a Mac. Storyline v3.68.28887.0. Thank you. 

Hi Katie,

I'm sorry you're publishing times are so slow! We just released Storyline v3.70.29211.0. Can you update Storyline and see if the problem remains?

Thanks for reaching out! 

I was facing the same issue. Kindly suggest the appropriate solution!

Hi Katelyn and Jimmy!

I'm sorry to hear that you're experiencing this issue. I have a few clarifying questions for you both to help me narrow down the root cause.

• What version of Storyline are you using? You can check by going to the Help tab > About Articulate Storyline. We are currently on Build 3.70.2911.0 of Storyline 360.
• Is this happening with a specific file or multiple files?
• Do you know your internet speed?

If this issue persists, please let me know or reach out to our Support Engineers privately in a case. We'll be happy to get this solved for you!

I am also experiencing the same issue.  This comes and goes randomly and can't seem to pinpoint what causes it. 

• SL version: December 13, 2022 3.71.29339.0
• Internet speed is fine: 30Mbps / 3.5Mbps
• I can upload an offline package in 1 min 
• but publishing directly from storyline to review takes over 1 hour. 
• When this happens, it happens with any file.

In the past it fixed itself, but keeps coming back from time to time.