Hello folks, I'm hoping someone has had a similar situation and been able to find a solution. I have quizzes that contain multiple choice questions. There have been reports from students that are sometimes unable to select an answer choice. The blue highlight bar that normally appears while hovering over an answer choice does not appear and when clicking on an answer choice it is not selected (i.e. the radio button does not show that it has been selected). Interestingly everything else that can be clicked in the quiz works, including the volume slider, previous and next buttons, and the question list dropdown menu. The quizzes are delivered via an LMS and are published in QM'13 using SCORM 2004, 4th ed. I don't believe the problem to be a browser issue as I've switched browsers and the same problem occurs. What's makes this even more difficult to solve is that it only happens intermittently. Most students are able to get through the same quizzes with no problems. Any ideas? Would you lean towards this problem being caused by the LMS or a glitch in QM'13? Thanks for any feedback any of you might be able to provide. Best, Steven

Hi Steven! The best test is to utilize SCORM Cloud which helps us determine if the issue is Articulate related or if it's on your LMS's side. If it appears in SCORM Cloud as well, we'd be happy to take a closer look at what might be going on. If you can't replicate the issue in SCORM Cloud, it's probably an issue that you'd want to take to your LMS team.

I am having the same issue with a small and occasional population of our students. When logging in as the particular student experiencing the issue, we are able to replicate. When logging in under our own accounts, the course works fine. We've found that the use of Tab and Space or Enter works with the multiple choice quiz questions. However, for drag and drop or matching, this option does not work. Clearing the attempt in the LMS and starting the course over seems to resolve the issue for us, but it's unknown what is causing this to occur (Articulate Quizmaker or LMS). I've attached a Jing screencast of the issue so that the experience can be shared and perhaps a fix determined in Articulate if that's where the issue lies. http://screencast.com/t/qVRel2OZXgul

Hi Aaron, Sorry to hear that some of your users are experiencing this same issue. Sadly I never found a solution. Like you, I can replicate the issue when I log in as a student who is experiencing the problem, but have never been able to make it happen on my own. The LMS I use says it's something wrong with Articulate and Articulate says it's something wrong with the LMS. A person I spoke with at Articulate said I'd need to have my end users install some special software that would record the communication going back and forth between the course and the LMS to try and troubleshoot the problem. Unfortunately I'm not able to ask my end users to do something like this and continue to have to deal with this problem. I just reset the course when it happens and go through it to get them to the point where they got stuck. Hardly a good use of my time, but it's the only solution I have at this point. I am going to be changing to a new LMS in the next few months, so I'll be interested to see if the problem still occurs after making the switch. If it does, I'll be inclined to believe that it's an Articulate problem. If not, then the LMS would be suspect. Check back with me in a few months and I'll be happy to let you know what the outcome of switching to the new LMS has been as it pertains to this issue. Good luck in your efforts to find a solution to this problem. I hope you have better luck that I did! And feel free to touch base with me if you have any specific questions about my experience. Thanks, Steven

Thanks Steven for popping back in to assist Aaron here. Aaron, you are welcome to test your content in SCORM Cloud as I shared above to see if you can identify where your issue lies.

I have just downloaded Quizmaker 13 for trial and have the same problem. Multiple choice answers wont select. The quiz has been saved in web format.

Quiz not allowing student to select answer choice in quiz

LeslieMcKerchie
Staff
8 years ago
Yes, J - Dave was also working with Alyssa here and we are aware of this issue. This thread has been added to the report as we strive to track user impact and prioritize accordingly and I know this at the top of our radar. We will update here when applicable as will Emily in your case.
- JStricker
  Community Member
  8 years ago
  I look forward to any and all updates!!!!
  
  <https://www.avast.com/sig-email?utm
AlenaAyers
Community Member
8 years ago
I am experiencing the same issue after having upgraded to 360. I have re-published a course today in Studio 360 which was originally published in Studio 9 to overcome an issue with the course freezing halfway through. I have fixed the issue with the course freezing but now all of my multiple choice questions are not showing the radio buttons as selected when I have tested answering them. The blue highlight shows but not the black circle which fills the radio button. I am testing in Scorm Cloud and have tried re-publishing with no HTML and only Flash but still have the same issue when I open in both Chrome and Internet Explorer.

Please can you advise if this issue is now being looked at by Articulate? I do not want to have to rebuild the questions as there are 40 questions throughout the course and I have another 18 courses to review.

Incidentally - I did experience the same issue a few weeks ago and managed to get around it by downloading a free copy of Studio 13 and re-publishing the course in that. The radio button problem did not happen then. However- my free download has now expired so I am assuming I can't use this work around again?

Any help gratefully received!
LeslieMcKerchie
Staff
8 years ago
Hello Alena - You can see my previous comment above, and I can assure you that this is being discussed internally and is on the top of our radar. I do not have a timeline to share with you at this time, but this thread is attached for update when applicable.
AlenaAyers
Community Member
8 years ago
Thanks Leslie - I look forward to an update.
KeithLowe
Community Member
8 years ago
I have had a situation where the questions with radial buttons in the final quiz will not show which answer a user has chosen nor highlight when hovering the mouse over the answers. The radial dial does not show a mark. This Presenter360 project has two Knowledge Checks (a single question Quiz) in the course with a quiz at the end of the course. The first Knowledge Check is a Match question (drag and drop) which is the cause of the issue.

In working with Articulate Support, the work around until there is an update is to add another question (not a Match question) behind the Match question in the Knowledge Check. By doing this, the user will now see the selection they make on the quiz as well as the second Knowledge Check.

NOTE: This was originally posted two months ago. I have now found other courses with the same issue. None of these courses had the issue before updating to Presenter360. My LMS is Silkroad and I have also tested this on cloud.scorm.com (as Articulate suggested). Since the course does not work on either system, I feel this is definitely an Articulate issue.
KeithLowe
Community Member
8 years ago
Additional Note: This is happening on a Windows 10 PC/Tablet. When I try to run the course on an iPad Air, it stops working. It states...

An error has occurred.

Error - unable to acquire LMS API, content may not play properly and results may not be recorded. Please contact technical support. Press OK to view debug information to send to technical support.

The above error is from cloud.scorm.com. I will package this course and send it to Articulate.
LeslieMcKerchie
Staff
8 years ago
Thanks Keith - I see where you reached out to our support team (01046739) and Abel is assisting you.
Ali_Goulet
Staff
8 years ago
Hey all,

Great news - Articulate 360 Update 5 is now available! It includes a number of fixes detailed in the release notes here.

The item you may be interested in is how it fixed the issue where radio buttons and check boxes on quiz slides wouldn't always show selected states when learners chose their answers.

Launch the Articulate 360 desktop app on your computer and click the “Update” button next to each tool.

Let us know if you have any questions!
NiteshJain
Community Member
8 years ago
Any update from Articulate team on the above?
LeslieMcKerchie
Staff
8 years ago
Hello Nitesh! I'm not sure what you are asking for update on? Did you see Ali's reply above?

Can you let us know what you are having difficulty with?