Quiz not allowing student to select answer choice in quiz

Hello, 

My organization is also experiencing the issue above, where the radio button is not clickable, and students get stuck on that slide. Similarly, the issue is intermittent, not all students experience it. The last update I see here was four months ago. Has there since been a fix for this? Also I saw the Articulate 360 upgrade, however, we're using Quizmaker '13.

Thanks

So we experienced this issue intermittently for a long time in our systems. As  is the case with most here, were able to replicate the issue only by logging in as the user having difficulties - trying from multiple computers and browsers, narrowed the issue down to something in Articulate. We ultimately ended up upgrading our assessments from Studio '13 to Storyline. So far, we haven't experienced this issue in Storyline at all.

That said, we DID find a temporary workaround that allowed many of our students to complete the question and move forward in the assessment.

Have your students use ALT-Tab to highlight a response choice, and then select Space or Enter to make the selection. Then, ALT-Tab to the submit button, and use Space or Enter to make that selection. 

Hello Ruthya! 

I didn't realize you were working with a support engineer in a support case. I'll be sure to update your case with this information and I encourage you to continue working directly with Ryan.

It looks like your email signature came through when you replied via email. You can remove that if needed and here’s a quick Peek video if you need help.

Hi - we have rolled out some Storyline modules in our organisation, and are receiving mulitple reports of this behaviour. My Storyline verision for publishing was uåpdated around March 2018. 

Is this issue still being worked on, and are there any usable support methods other than 'select the answer and then press space bar'?

Hi Morten!

We haven't yet been able to recreate this problem on our end, so we'd love to get some more information from you. 

First, what version of Storyline are you using? It sounds like you may be using an older update of Storyline 360, but to be sure, you can go to Help >> About Storyline. Let me know what version and update number you see there.

Also, have you been able to recreate this issue in another environment like SCORM Cloud?

This started happening to me this week in Storyline 3.  When you try to select an answer to a Multiple Choice or T/F question, there is no functionality for making a selection.  It doesn't work from the learner's end in the LMS, nor does it work for me in preview mode.  It functions fine in Storyline 2, but not in version 3.  If I import a functioning quiz from version 2 into version 3, it doesn't work.  I am increasingly experiencing issues with Storyline 3 that I have never had before.  Very discouraging!!!!

This issue has been apparently going on for 5 years without a resolution, but I've found something that worked for me.

I've experienced similar issues with graded questions using Storyline 360. Learners would get to the multiple choice questions and they weren't able to select a response. In my case, the learners weren't even able to use the keyboard navigation (Tab/Space) to navigate and select responses.

Here is what I did to fix this issue. I 'Cut' all the slides in the quiz scene (including the question bank), created a new scene, and pasted the slides in the new scene. Then I had to go in and re-create the results slide, as the default variables associated with the original result slide (Ex. Results2.ScorePercent%) used to to track learners responses disappeared mysteriously.

I understand that the issues mentioned in this thread seem slightly different than the ones I experienced. But perhaps this might be useful to someone.

Hi there, Tyler. Thanks for sending your file over for review!

I'm seeing the same behavior you're describing when testing the published output in Chrome, but looks like the interaction works correctly in other browsers and during Preview. So odd!

I'm going to enlist the help of our Support team for a closer look at this, as well as the file size issue. They'll reach out to you shortly with next steps, and I'll follow along!

Thanks Katie. 

I'm surprised to read that you are only able to replicate the issue in Chrome. I am able to replicate the issue in Storyline preview as well as all other browsers I've tested. 

I've tested Chrome, Firefox, and IE on windows and the issue persists.

I've also tested Chrome, Firefox, and Safari on Mac with the same outcome.

I haven't yet found a browser that will let me select any of the quiz answers.

I'm using the latest Articulate Storyline build (3.29.19305.0).

Thanks for also enlisting support for the size issue as well.

Issue resolved (in my case).

Somehow there was a "Submit Results" trigger on a slide in a completely unrelated scene that was firing before the quiz after it started started. In my case there was a trigger inside of scene 2.3 to "Submit Results for 3.3". This marks the quiz as complete resulting in quiz slides not being selectable. 

Thanks Katie for you help and the help of the Articulate team.