Forum Discussion
Self-Registration Email Notification in Reach 360
I'd like to customize the email notification that is sent when a new user self registers. The "Welcome email" on the learner notification tab only seems to be triggered when I manually add a use...
Hi JoseTansengco
Thanks a lot for your reply!
I am the teammate of HashemAli
Let me try to clarify what we have observed:
The learner notifications we are able to edit via the Manage > Learner Notifications page are the following:
- Welcome email
- Training is assigned
- Due date approaching
- After due date
We noticed that the Welcome email is only sent if a new learner is added to the account (by an admin).
If a learner self-registers, they do not receive this Welcome email.
Instead, they receive an email with the subject line: You're almost there!
Body of this email can be seen on the screenshot from Hashem above.
We did not find a way to customise the copy of this email that is sent when the learner self-registers.
Are we missing something?
Thanks a lot for your help!
Hi AgnesAbel,
Thanks for the additional information! There isn't a way to customize that verification email for self-registration users. You're welcome to let our development team know you're interested in the option to customize this message through a feature request!
