Forum Discussion
Recent problem when having two screens and working on storyline 360
Hi All
When I work from home I have my laptop and a screen.
I have noticed that when I close or open the laptop while storyline is open I get several problems such as, objects having a different size/position that can potentially completely brake an e-learning.
These problems seems to continue even if I upload the e-learning for review and check it from the review. Additionally, if I have both my screen and laptop open and click on "player" the player's window does not open properly and I cannot use it.
For all these problems the solution is to close storyline 360, having only one screen on and the re-open storyline 360. After I do that all the problems disappear and I can continue working normally.
These problem do not seem to occur when I am at the office where I have a two screens set-up.
I am not sure, but it seems that this problem is very recent and I wanted to share it.
Kind regards
Luca
Hi Luca,
Sorry to hear that you ran into this snag. I went ahead and opened a support case for you so our support engineers can take a closer look at your setup. Your case is in good hands, and someone from our support team will be in touch with you shortly!
Hi I'm having a similar issues. Any updates?
Hello Maria,
Here's the troubleshooting step that was shared to Luca, let us know if it works for you as well!
If the issue persists, please open a case with our support team here so we can provide additional assistance for the behavior.
