Forum Discussion
Review Can't leave coments
I have a password protected Storyline presentation in Review.
The review is able to use the password, but cannot leave comments. When she tries to add a comment, she is prompted to provide her em...
Hello Christopher!
While you can certainly try using a different browser to see if that helps, as Ren mentioned earlier, it's likely that there is an Articulate ID associated with that email address. Here's our documentation on that!
- Did they try resetting their password as Ren suggested?
- One other note: is it possible that you don't have the checkbox checked for the Allow users without Articulate IDs to comment option?
My teammate Ren was spot on to connect with one of our support engineers, so I'd encourage you to reach out to them if you're still stuck!
