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CharlotteCarson's avatar
CharlotteCarson
Community Member
12 months ago

Review Request Failing

Hello,
Myself and my collogues are receiving the following message when we request reviews in Review 360: "Failed to request review".
This happens on all courses when we request review from internal and external stakeholders, as well as peers who have an articulate account.
We are able to share the link to the course but not the "request review" link to assign and communicate with stakeholders.
What can we do?
Review 360

1 Reply

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  • JoseTansengco's avatar
    JoseTansengco
    Staff
    12 months ago
    Copy Link

    Hi Charlotte, 

    Sorry to hear that you ran into this issue. 

    We're not seeing this issue reported by other users so it looks like this review request issue is isolated. I did a quick test and can confirm that my review request went through. As a troubleshooting step, please contact your IT team and have them check to make sure that all endpoints listed in this article are added to your organization's allowlist: 

    If the issue persists, please open a case with our support team here so we can take a closer look at what's preventing the requests from being sent out.

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Hello,
\n
Myself and my collogues are receiving the following message when we request reviews in Review 360: \"Failed to request review\".
\n
This happens on all courses when we request review from internal and external stakeholders, as well as peers who have an articulate account.
\n
We are able to share the link to the course but not the \"request review\" link to assign and communicate with stakeholders.
\n
What can we do?
","body@stringLength":"710","rawBody":"
Hello,
\n
Myself and my collogues are receiving the following message when we request reviews in Review 360: \"Failed to request review\".
\n
This happens on all courses when we request review from internal and external stakeholders, as well as peers who have an articulate account.
\n
We are able to share the link to the course but not the \"request review\" link to assign and communicate with stakeholders.
\n
What can we do?
","kudosSumWeight":0,"postTime":"2024-04-16T11:43:16.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Review 360","text":"Review 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Hi Charlotte, 

\n

Sorry to hear that you ran into this issue. 

\n

We're not seeing this issue reported by other users so it looks like this review request issue is isolated. I did a quick test and can confirm that my review request went through. As a troubleshooting step, please contact your IT team and have them check to make sure that all endpoints listed in this article are added to your organization's allowlist: 

\n\n

If the issue persists, please open a case with our support team here so we can take a closer look at what's preventing the requests from being sent out.

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Hi Charlotte, 

\n

Sorry to hear that you ran into this issue. 

\n

We're not seeing this issue reported by other users so it looks like this review request issue is isolated. I did a quick test and can confirm that my review request went through. As a troubleshooting step, please contact your IT team and have them check to make sure that all endpoints listed in this article are added to your organization's allowlist: 

\n\n

If the issue persists, please open a case with our support team here so we can take a closer look at what's preventing the requests from being sent out.

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