Rise & Google Analytics?

Hi Ashley - could you please ask David to respond to the comments above as it seems that there is a lot of demand to be able to track more than page visits using Google Analytics. This reflects the way we're moving away from the LMS to provide a better learner experience.

I really like Rise but need this information for management reporting so might have to look at what other providers offer if Articulate aren't even looking to do anything to support this. 

Thank you, Pete

Ashley,

Where I work, we do use an LMS; however, the reporting is always limited on an LMS.  I use Google Analytics to track interactivity within the module.  LMS reports show who watched, when and how many times, as well as quiz results.  It does not tell us usability data like how the user interacted with the module, navigation (particularly custom navigation), which buttons they clicked for more information (like resources or links to other courses, websites, documents, etc.).  There is a great need for additional tracking to learn more about our users in the digital world, including within elearning modules.  I also use Storyline to create tools, which makes the analytics even more important.

Thanks Pete and Lisa for sharing the additional needs! I'll pass them along to our product team, and I'll also reach out to David to see if he's done any further testing on the custom analytics! 

Hey everyone - Zsolt shared some ideas for tracking Rise courses at the page level: https://community.articulate.com/discussions/rise/google-analytics-at-page-level-in-rise#reply-437242

Hi David - the problem is that further down the page Akash says that he tried to implement the analytics but we need the support of Articulate because when you made an update suddenly it stopped working. It really does seem like this is an issue for many of your users so would be great to hear how you're going to help us :) Thanks!

Hi Pete - sorry for the delay in responding.  I have been swamped with year end analytical reports.  I track interactivity within Storyline modules using Google Analytics events.  I put simple javascript code on buttons, links, resources, anything I need to track.  This is great for looking at usability of tools and modules and serious games.  Instructional designers put a great deal of time and work into creating online learning and tools, but the only way to see how the users are actually interacting with them is to track the events, unless you are with them watching them every time they use the tool or module. 

I also use Google Data Studio to create dashboards that are always up to date with the analytics reports.  This is also very useful for figuring out what to update based on usability results and activities. 

Most, but not all LMS's track quiz question results.  Our old custom LMS did not.  Therefore, I used Google event tracking for the quiz questions, so we could see how many were correct vs incorrect.  If most are incorrect, we go back and look at the wording of the question and the content pertaining to those questions.  You can send surveys asking your users about a module, game or tool, but IF they respond, it is only based on what they remember at the time.  Tracking real time shows you so much more!

Google event tracking can also show geography if you have a global audience, as well as what devices the content is accessed on.  I could probably write forever on things you could track, measure and recommend based on the analytics!

So nice of you to chime back in and share your use and experience Lisa :)

Happy to help where I can.  If anyone wants to know more specifically how I do the Google event tracking in Storyline, please don't hesitate to contact me.  Or maybe, if enough people want to know, I can post it somewhere on one of the forums.

Pete - I have not done the tracking in Rise because I couldn't find a way to add JavaScript triggers.  I believe there have been some updates to Rise, so perhaps now we can do this with triggers, but I work mostly in Storyline, therefore, I have not had the opportunity to take another look at Rise.

Lisa - I am updating a tutorial now, which I will see if I can get permission to share.  

We are also using Rise and couldn't find a way to add JavaScript for tracking the users clicks on various sections/links as there are no hyperlinks/html sections in index.html page for the e-learning contents. Can anybody let us know how to do the same?