Forum Discussion
Rise 360 - Images load with delay in LMS
Dear community,
we have uploaded Rise courses to our LMS and notice that there are significant delays when loading images. This means that after clicking on a Continue button, the next image does ...
Hello there,
Recently, I've encountered a similar issue.
After uploading a web package to the LMS, there's a delay in loading the images. Several team members have tested it and consistently experienced the same issue. Our team works in different time zones and uses various browsers and networks. I don't believe the problem is related to the network or browser, as even images less than 200 KB show the same issue. However, we couldn't replicate this problem in Review 360.
Can someone please assist with this?
Thank you!
Hello NikithaBhat-2d7,
Happy to help!
Good call on testing in Review 360. This environment simulates a web server and your course working properly indicates that the behavior could be isolated to your LMS. Please try testing your course in SCORM Cloud, an LMS we use to test for LMS issues, to verify if the problem is specific to your organization's LMS.
If you can replicate the behavior in SCORM Cloud, please share a copy of your project file here or privately by opening a support case so we can examine what's happening. We'll delete it when we're done testing!
