Forum Discussion

ChristaMeer's avatar
ChristaMeer
Community Member
4 years ago

Rise 360 - Video Upload Errors

Hi I am having issues uploading a video from my desktop to a Rise 360 presentation.  I went on the web and found that this has happened in the past, with Articulate reviewing AWS and opening a sup...
rise 360
Crystal-Horn's avatar
Crystal-Horn
Staff
4 years ago

Hi there, Christa! I'm sorry you're having trouble with videos. We don't have an incident right now impacting video uploads. Try these ideas, and if they don't work, let's privately have a look at an example video that is giving you trouble:

  • Make sure your video is smaller than 5 GB.
  • Try the same video in a different lesson.
  • Refresh your browser tab.
  • Clear your browser cache or try a different browser.

Let us know how you make out!

  • ChristaMeer's avatar
    ChristaMeer
    Community Member
    4 years ago

    HI

    I have reviewed the file and it is not larger than 5gb.  It is actually 3mb.   I have tried to upload the same, and a different video, to a different course altogether.  I have received the same result - it is just processing.   I have cleared cache, restarted, and rebooted.

    What else can I test or what other questions should i consider?    I have also tried a different browser.  I am using chrome and this is wehre the problem persists.  I tried IE11 and it is the same...

    Thank you

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