Rise 360 + Vimeo

Hi everyone,

This morning I got a response from Vimeo, they said that "Our engineers have completed a thorough investigation into the playback issue where the image freezes while audio continues. We have confirmed that there are no technical faults on Vimeo’s side, and no recent changes have been made to our embed functionality." They also said to refer to the Articulate incident page.

On our side, we did not change any URLs nor republish any courses, but this morning after the Articulate fix some of them work fine; while others still freeze.

I also shared this new behaviour with articulate support team.

This is the latest I received from Articulate Support:

"Thanks for reaching out to Articulate Support!

I understand you're having trouble embedding Vimeo videos in Rise 360. I'm here to help.

Good news—we've fixed the issue affecting Vimeo embeds in Rise 360. Your team no longer needs to update or replace their Vimeo links. To apply the fix, just republish your course.

We're continuing to work with our third-party provider on long-term improvements and will share updates as they're available."

Does Articulate now consider this a 'fix'? Because it certainly isn't. I currently have 170 courses so far identified on my LMS and you are saying I have to republish each one and upload them. What about former customers that cannot afford your pricing and cannot republish? An what if a Rise course was deleted? How is that republished? It seems like a Band-Aid solution and not a true solution.

The last official reply was at 01:57 UTC. So I think we are due an update given the critical nature of this problem.

Please update on expected timeline for an actual fix. What was provided in the last update is not viable. 

Articulate Support - Please provide more transparency and more regular updates into this critical issue.

Hi all,

We understand how disruptive this has been for you and your customers. For many of you, this created a lot of work, and we recognize the impact.

Late last night, we shipped a mitigation to restore video playback as quickly as possible while continuing to work toward a more comprehensive fix. Republishing applies that fix to your course output. We understand that republishing and re-uploading, especially at scale, is not a good long-term solution.

The issue is related to the Embedly service used within Rise 360 to render embedded Vimeo content, not a change on Vimeo’s platform. We’re actively working with our third-party provider to address the issue at its source and minimize the need for customer action.

We’ll continue sharing updates here as they become available. Thank you for your patience as we work toward a complete resolution!

We’re still actively investigating the Embedly related issue affecting embedded Vimeo content in Rise 360. For courses currently impacted, republishing (and re-uploading to your LMS, if applicable) will allow customers to access the embedded media.

At the same time, we’ve dedicated additional engineering resources to explore longer-term improvements. The goal is to reduce this type of dependency for future courses and strengthen overall reliability.

We know you’re looking for progress updates, and we’ll continue sharing them here as soon as we have meaningful news. Thanks for sticking with us while we work through it.

Yes, our organization is also affected... and many courses. When you click on the video to play, only the audio is playing and you see a black screen. If you hover over the progression bar at the bottom, you actually see the video frames, but cannot click to go to that point in the video, the video just autoplays and you would need to force close the window to stop the video. Our videos are externally hosted on Vimeo using Articulate Rise courses through our Sumtotal LMS. Please help

This is not exclusive to Vimeo embedded videos. We are having the same issue with properly embedded video content served from our company servers (content worked previously, but is no longer displaying. We had this issue and troubleshooted with Articulate engineers late last year to fix).

As before, the error message is displaying, "The connection is blocked because it was initiated by a public page to connect to devices or servers on your local network."

Hi everyone!

Thanks for sticking with this conversation. We know this issue with embedded Vimeo content has been frustrating, and we appreciate you continuing to share what you’re seeing.

The good news: the provider has resolved the issue.

Most videos should now load normally without you needing to do anything.

If a video still doesn’t appear:

1. Clear your browser cache.
2. Reload the course.

That should restore normal viewing.

If you’re still running into trouble, let us know what you’re seeing. We’re here and want to make sure everything is working as it should.