Rise 360 error on course launch

Hi, I had uploaded several Rise 360 e-learnings (consists of multiple separate modules) in SuccessFactors LMS last year. They were launching smoothly so far, until last week when one of the learners reported an error while launching them. When I checked I got the same error. Please see the image attached. Could you please help me to understand if there has been any change in Rise versions or any special settings to be applied while publishing the course? or anything else, because this error is related to the content application and not LMS, as per my understanding.

As per the error, when one clicks the Ok button either the course starts normally or the screen becomes blank.

Please support.