Forum Discussion
Rise 360 running slow
Looking for some help. For the last few days, Rise has been running extremely slow or not responding. I checked the tech specs, my chrome is up to date and I have the most recent version of iOS. I h...
I'm having terrible issues. Just trying to type, there is a several second lag! It's completely unusable. I'm only in a free trial - definitely won't be purchasing.
Hi Caitlyn,
My team is not seeing any slow downs at our end, and Rise is behaving normally and quickly for all of us.
Hi Caitlyn!
I'm so sorry to hear you've run into this setback!
As my colleague Eric shared, it's helpful to confirm an up-to-date, supported browser is being used when authoring in Rise 360. Also clearing the browser's cache, or rebooting your machine may help to improve the issue. To clarify, are you using any sort of VPN to connect to the internet? If so, I would suggest disconnecting and testing the behavior again.
If still unsuccessful, please connect with us through a support case. We'd be happy to continue troubleshooting with you!
Yes, and I even tried 'turning it off and on again'. It's just the
software. It's not great.Hi Caitlyn,
I've been using Rise for 6 years on a daily basis for 6 to 7 hours a day.
Yes, there are times that Rise runs slowly, but in my experience this happens rarely.
I don't know why Rise is running slowly for you, but it's not typical.
