Forum Discussion
Rise blank screen issue
Hi All, I have a client who is having an issue when re-visiting a Rise course. It works perfectly and as expected when testing in SCORM cloud. Oddly the course launches fine but on re-visit they...
I am having the blank screen issue only with some learners too. My Rise course was updated and the SCORM zip file replace several times, but all of that occurred BEFORE any learners were assigned. It occurs regardless of browser, and I am able to recreate the issue on these specific user accounts when I emulate the learner using our "login as" feature in our LMS.
It has also occurred when a learner exits the course before completing it and attempted to resume the course.
I found that deleting the user's scorm attempts resolves the issue. Hoping you have a solution.
Hi Jacqueline!
So sorry some of your learners are encountering the issue. Please open a case with us here so that one of our technical support engineers can take a look at it.
Thank you. Submitted this morning: case number 02874962
